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I. Job Summary
Performs routine consultative services and technical assistance work. Work involves assisting in planning, developing, and implementing an agency program; and providing consultative services and technical assistance to program staff, governmental agencies, community organizations, and the public. Works under moderate supervision with limited latitude for the use of initiative and independent judgment.
II. Essential Functions
A. Provides technical assistance and support for automated billing system in a customer service environment.
B. Confirms, monitors, and tracks client referrals, enrollment, and completion in the substance use treatment aftercare program.
C. Assists in the preparation, editing, and distribution of correspondence, report, forms, and other documents; and develops and maintains filing, record keeping, and records management system.
D. Assists in researching technical issues; and assists in compiling and analyzing data and preparing reports.
E. Assists in providing liaison and technical assistance to agency and vendor staff regarding client aftercare residential facility placement and scheduling.
* Performs a variety of marginal duties not listed, to be determined and assigned as needed.
III. Minimum Qualifications
A. Education, Experience, and Training
1. Graduation from an accredited senior high school or equivalent or GED.
2. Four years full-time, wage-earning criminal justice, human services, auditing, accounting, technical program support, case management, customer service, or program administration experience. Thirty semester hours from a college or university accredited by an organization recognized by the Council for Higher Education accreditation (CHEA) or by the United States Department of Education (USDE) may be substituted for each year of experience.
3. Experience in the use of Microsoft Office Suite or equivalent to include word processing, spreadsheet, database, or presentation software programs preferred.
4. Criminal justice, technical review, program evaluation, or correctional unit operations experience preferred.
5. Must have or be able to obtain a Certified Texas Contract Manager (CTCM) certification within twelve months from the date of employment in this position.
Must maintain valid certification for continued employment in position.
Selected applicants without required license(s) must sign a Credential Contingency Agreement that will remain in effect only until the initially established expiration date. Failure to comply with this contingency statement will result in separation from employment. Credential Contingency Agreements will not be extended or renewed as a result of an employee’s separation from employment or acceptance of another position.
B. Knowledge and Skills
1. Knowledge of the principles and practices of public administration management.
2. Knowledge of applicable state and federal laws, rules, regulations, and statutes.
3. Knowledge of the overall operation of correctional facilities preferred.
4. Knowledge of agency and departmental organizational structure, policies, procedures, rules, and regulations preferred.
5. Skill to communicate ideas and instructions clearly and concisely.
6. Skill to coordinate with other staff, departments, officials, agencies, organizations, and the public.
7. Skill to interpret and apply rules, regulations, policies, and procedures.
8. Skill to review technical data and prepare technical reports.
9. Skill in administrative problem-solving techniques.
10. Skill to monitor program compliance with established policies, procedures, rules, regulations, and guidelines.
IV. Additional Requirements with or without Reasonable Accommodation
A. Ability to walk, stand, sit, kneel, push, stoop, reach above the shoulder, grasp, pull, bend repeatedly, identify colors, hear with aid, see, write, count, read, speak, analyze, alphabetize, lift and carry under 15 lbs., perceive depth, operate a motor vehicle, and operate motor equipment.
B. Conditions include working inside, working around machines with moving parts and moving objects, radiant and electrical energy, working closely with others, working alone, working protracted or irregular hours, and traveling by car, van, bus, and airplane.
C. Equipment (machines, tools, devices) used in performing only the essential functions include computer and related equipment, calculator, copier, fax machine, telephone, dolly, and automobile.
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