Financial Systems Support Specialist

Job Description Summary:

Responsibilities:

• Provide Tier-1 and Tier-2 support for financial applications, escalating to Tier-3 as needed, and performing general maintenance to ensure optimal performance and user satisfaction.
  • Document and track user issues, maintain support logs, and ensure resolution aligns with IT policies, controls, and departmental procedures.
  • Provide training and knowledge transfer to system users to promote self-sufficiency and consistency in best practices.
  • Document procedures, maintain knowledge base articles, training videos and support continuous improvement of IT and financial system operations.
  • Main point of contact for complex support issues between finance users and external software vendors.
• Hold primary technical ownership of the financial systems environment, managing data integrity, security, and routine maintenance.
  • Manage finance user roles, accounts, and permissions in accordance with company standards, conducting regular audits to maintain data security and compliance.
  • Support and manage integrations between financial, sales, expense, and production systems, ensuring data accuracy, security, and performance across applications.
  • Coordinate implementation, upgrades, and release management for financial systems in collaboration with key stakeholders, the Global Financial Systems Accountant, and external software partners.
  • Perform periodic financial systems audits across Aviagen companies and assist in implementation of recommended actions.
  • Facilitate communication and strategic alignment between the Finance and IT departments, serving as the primary liaison when financial data involved including data analytics, software development, system integrations, and technical support. Collaborate with IT, finance, and business teams to implement system enhancements and leverage emerging technologies to improve existing platforms.
  • Maintain subject matter expertise by actively participating in the Dynamics GP community, continuously researching the latest tools, and ensuring the application of current software versions and best practices.
• Identify opportunities for improvement, standardization, and process alignment, including identifying functional gaps in existing software and evaluating the suitability of new or third-party applications.
• Plan and coordinate all IT-related aspects of financial projects, serving as both project manager and technical resource from initiation through completion.  Participate in communication, testing new or modified applications, and ensuring functional readiness before deployment.
• Perform special projects as assigned.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Accounting, or a related field.
• Strong accounting background with experience in all aspects of corporate accounting.
• Minimum 5 years of experience supporting ERP systems, preferably Microsoft Dynamics GP or Business Central.
• Knowledge of commercial accounting and related reporting systems, including Dynamics GP and Management Reporter.
• Experience with SQL/database management and system design is a plus.
• Excellent computer skills, including Word and Excel.
• Strong organizational and communication skills with the ability to multitask, prioritize, and meet deadlines in a fast-paced environment.
• Excellent interpersonal and team working skills.
• Some travel, including international, may be required.
• Knowledge in MTech is a plus.
• Poultry industry knowledge is a plus.

Work Authorization:

Applicants must be a U.S. citizen or currently authorized to work in the U.S. at the time of hire and must maintain authorization to work in the U.S. throughout their employment with our company.

EEOC Statement:

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.