Customer Service Representative

About the Job

Your Opportunity

Customer Service Representative
Fenix Parts LLC
860 Airport Freeway Suite 701. Hurst, TX 76054

As a Customer Service Representative (CSR), you will help customers access high-quality OEM auto and truck parts from salvaged vehicles. You’ll build strong relationships and provide exceptional service across phone, email, and online channels. In this fast-paced environment, you will process orders, assist with part selection, and ensure accuracy and professionalism in every interaction.
 Fenix Parts is growing rapidly, offering hands-on training, support, and opportunities for long-term career advancement.

What We Offer

Hourly wage of $21.00 to $24.00 per hour. The hourly rate is just one of many elements that make up our Total Compensation package.

What You’ll Do – Essential Duties and Responsibilities

Customer Service & Support

• Build strong customer relationships that encourage repeat business
 • Handle inbound inquiries via phone, email, and chat
 • Resolve customer concerns, returns, exchanges, and complaints
 • Maintain knowledge of parts, inventory, pricing, and interchange systems

Order Processing & Accuracy

• Review, validate, and process orders accurately
 • Provide information on part availability, compatibility, pricing, and condition
 • Recommend alternative or interchangeable parts when needed
 • Coordinate with yards to resolve discrepancies

Sales & Retention

• Negotiate pricing and terms within guidelines
 • Follow up on quotes, inquiries, and order updates
 • Provide solutions that support long-term customer satisfaction

Documentation & CRM Management

• Enter and maintain accurate customer information in the CRM
 • Meet daily/weekly call volume, follow-up, and quote conversion goals

Vendor & Team Collaboration

• Contact vendors to source parts not in stock
 • Work with yard teams and global staff to ensure a seamless customer experience

General Responsibilities

• Manage high inbound call volume and maintain response-time goals
 • Maintain organization and professionalism in a fast-paced environment
 • Perform additional tasks as assigned

What We’re Looking For – Qualifications and Skills

• Customer service experience required
 • Automotive repair and/or auto parts knowledge preferred
 • Strong verbal and written communication skills
 • Effective problem-solving abilities
 • High attention to detail
 • Ability to multitask in a high-volume environment
 • Proficiency with computer systems, phones, and CRM tools

Nice to Have – Preferred Qualifications

• Auto parts sales or automotive service experience
 • Knowledge of interchange systems
 • Experience in a fast-paced call center or parts department
 • Bilingual skills