Customer Service Representative I

M-F 8a-4:30p, training hybrid at Indianapolis office and remote then work remote at this time not guaranteed need Indianapolis surrounding local candidates

Responds to patient inquiries via telephone and email. Determines the best method for problem resolution meeting patient need and organizational guidelines. Coordinates issue resolutions with other departments as necessary. May gather patient personal and billing information for database entry and scheduling.

Context & Purpose 

• Scheduling sleep study appt for 9 locations via pt calls inbound/outbound

 Responsibilities of Role 

• Receive inbound patient calls, execute outbound patient calls, assigned a sleep lab(s) to be liaison, create electronic patient charts, patient packet emails/req mail

•Sleep lab liaison, transfer calls to multiple other depts in the company, works within our centralized dept staff related to intake processing

•Independent worker at home troubleshooting their computer needs, must have good reliable internet, quiet work environment

Other Requirements 

• High School Diploma/GED. No experience required.
• Knowledge of medical terminology and medical coding preferred.
• Ability to type 30+ words per minute.
• Requires working knowledge of computers.

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.