Intake Coordinator, SUD Center

Job Address:

Intake Coordinator (SUD)

Who we are

The NewVista mission is to inspire hope and deliver holistic care to those in need of behavioral health services or addiction therapy in a contemporary and healing environment – one that is conducive to providing the life skills needed to regain stability and independence, utilizing a passionate and highly trained team of professionals. With a blend of group therapy, clinical treatment and unique surroundings, our beautiful healthcare centers provide a safe, healing environment for adults and seniors with a variety of complex needs. We provide a serene environment that promotes medical, rehabilitative and emotional health, and are devoted to promoting greater peace of mind on the journey of hope and healing.

Our team at Ethan Crossing - Indianapolis, provides professional, compassionate care for adults and seniors in need of behavioral health services in a contemporary and healing environment. Located west of Cleveland, our behavioral health hospital specializes in treating alcohol and substance abuse related rehabilitation and detox. Utilizing a blend of group therapy and clinical treatment, our center provides a safe, therapeutic space. Our team our highly trained doctors and clinicians work closely to develop and oversee individualized care plans, with the goal of build the self-reliance and confidence needed for individuals to integrate safely back into the community.

Our compassionate team members work in a challenging yet rewarding environment where each person is a part of making direct impact to our clients' lives. Our team members work with our clients to help in the recovery and treatment process to restore to a better quality life through their individual plans, group therapy and overall stay at our facility.

Perks at Work

Team Members enjoy a variety of perks in working with the NewVista brand company. We offer competitive market wages along with a full robust package around Healthcare, Life Balance, Education, Leadership Development and Recognition.  

Healthcare + Life Balance:

• Medical Packages with Rx – 3 Choices
• Flexible Spending Accounts (FSA)
• Dependent Day Care Spending Accounts
• Health Spending Accounts (HSA) with a company match
• Dental Care Program – 2 choices
• Vision Plan
• Life Insurance Options
• Accidental Insurances
• Paid Time Off + Paid Holidays
• Employee Assistance Programs
• 401k with a Company Match

Education + Leadership Development

• Up to $15,000 in Tuition Reimbursements OR Student Loan forgiveness
• Mentoring + Trainer Opportunities through our Horizon Mentorship Program
• Growth in Director and CEO positions through our Horizon Leadership Program
• Handle with Care Trainer – Certifications

Recognition + Rewards

• On the spot recognition Prizes
• Team Member of the Quarter
• Team Member of the Year
• Monthly Celebrations
• Team Member Recognition Cards

The Role Itself 

Ethan Crossing Indianapolis is currently seeking experienced intake coordinators to work in a residential treatment center for Substance Use Disorders (SUD), providing care and treatment to clients. Previous experience working with SUD patients is strongly preferred.

Duties may include:

• Coordinating high volume of inquiries, scheduling, follow-up, tracking, assessment, and admissions.
• Conducting interviews and assess for appropriate levels of care.
• Updating bed boards, assessment boards, and other information stations.
• Verifying insurance.

Prerequisites for this position:

• Positive Attitude!
• Critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.
• Teamwork, flexibility needed to fulfill job responsibilities, adapting to changes in work environment and accepting supervisory feedback.
• Professional, courteous, and respectful interpersonal communication skills with patients, families, and other staff.
• Self-directed and highly motivated.
• Customer Service Attitude and ability to communicate effectively.
• BS/BA in a Behavioral Health field
• Basic computer literacy, including, but not limited to Microsoft Office Suite.

Preferred experience or credentials:

• Experience with use of a multi-line phone system.
• Experience in SUD assessment and/or treatment.
• At least one (1) year of previous experience in a residential treatment center for substance use disorders.

Qualified candidates, please apply now for a chance to join an outstanding team. Our overall mission is to Inspire Hope, Restore Peace of Mind and Heal Lives.