Administrative Assistant – Plastic Surgery (Onsite)

Location: Emerson Hall
Schedule: Monday–Friday | 8:00 AM – 4:30 PM

Overview

The Administrative Assistant provides essential administrative and operational support to the Plastic Surgery team. This role is responsible for managing daily clinic activities, supporting patient scheduling and communication, and ensuring a smooth and professional experience for patients and staff. This is an onsite position in a fast-paced, team-oriented environment.

Key Responsibilities

Prepare clinic for daily operations, ensuring readiness for patient visits
Manage incoming calls, schedule and cancel appointments, and address patient inquiries
Coordinate patient communication, including appointment reminders and follow-ups
Process electronic faxes (eFax) and maintain referral tracking logs
Generate and send patient correspondence, including no-show letters
Provide patients with appointment details and instructions
Support administrative needs such as calendar management, meeting coordination, and general office tasks
Collaborate with multiple departments to ensure continuity of care and efficient workflow

Benchmarks for Success

3 Months: Independently manage phones, scheduling, faxing, cancellations, and patient communication
6 Months: Demonstrate strong knowledge of resources and workflows; assist in guiding patients and supporting team needs
12 Months: Fully independent and proficient across all administrative and operational responsibilities

Skills for Success

Strong customer service mindset with a compassionate and patient-focused approach
Proactive problem-solving skills and ability to take initiative
Ability to go above and beyond to find answers and support patients and team members
Strong organizational and multitasking abilities
Effective communication and teamwork skills
Medical or healthcare experience preferred

Minimum Qualifications

High School Diploma or GED required
Requires 0–3+ years of relevant administrative experience (healthcare preferred)
Experience working in a complex or matrixed environment is a plus
Basic proficiency in Microsoft Office (Word, Excel, PowerPoint) required

Onboarding & Training

4-week structured onboarding program
Combination of mentor-led training and web-based learning to support successful transition into the role

Culture

Our team fosters a professional, collaborative, and friendly environment where team members are supported, valued, and encouraged to grow.

Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.

Indiana University Health is Indiana’s most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. We’re looking for team members who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day.

Learn more about this Employer on their Career Site

Assistant-Administrative