Scheduling Representative

Description

Job Title:Scheduling Representative

We are seeking a highly organized and detail-oriented Medical/Dental Scheduler to join our team. The Medical/Dental Scheduler will be responsible for scheduling appointments, coordinating with medical staff, and ensuring that patients receive the care they need in a timely and efficient manner.

Responsibilities:

- Schedule appointments for patients 

- Coordinate with medical staff to ensure that patients receive the care they need

- Communicate with patients to confirm appointments and provide necessary information, scheduling including the verification of patient insurance eligibility and entry of patient insurance.

- Maintain accurate and up-to-date records of patient appointments and medical staff schedules

- Ensure that all scheduling is done in a timely and efficient manner

- Provide excellent customer service to patients and medical staff

- Collect Patient Payments

- Answer telephones, take messages, and direct telephone calls as appropriate

- Collect data updates and enter into system

- Check Voicemails

- Scan paperwork into charts

- Create batches to post payments

- Schedule appoints with Financial  Counselor if needed

- Exemplify the RHC mission through a personal example of excellent service to patients, visitors and coworkers.

- Attend regularly scheduled staff meetings.

- Maintain neat and orderly work area.

- Maintain confidentiality in accordance with RHC policy and any other applicable regulatory requirements.

- Treat patients, visitors and coworkers with respect and dignity.

- Provide coverage for absent team members.

- Other duties as assigned including, but not limited to, medical records.

If you are a highly organized and detail-oriented individual with a passion for helping others, we encourage you to apply for this exciting opportunity as a scheduling representative.

Requirements

Required Education, Certification, Experience and Skill: 

• High School diploma or equivalent.
• Demonstrated experience with Windows-based programs
• Exceptional verbal communication and customer service skills
• Knowledge of Medical terminology 
• Ability to prioritize, problem solve and multi-task.
• Two years’ work experience with medical practice or clinic administration.
• Medical billing and use of an electronic medical records (EMR) system experience preferred.