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Shift:
Monday through Friday, 8:00 AM - 5:00 PM1 hour lunch
Are you ready to work making the world a safer, healthier place? Join our mission to continuously move science forward; to innovate and advance all aspects of our business to improve the health and safety of our communities and lives.
Client ProjectĀ ManagerĀ
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Compensation:Ā $50,000 per year
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Hours:Ā Monday through Friday, 8:00 AM - 5:00 PM
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The salary for this position reflects a variety of factors. Compensation will beĀ determinedĀ based on the candidateās geographic location, relevant experience, education, skills, and alignment with internal equity. Market conditions, budgetary considerations, and organizational compensation guidelines may also influence the final offer.Ā
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Make an Impact. Build a Career.Ā
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At PaceĀ®, everything we do is built upon an unwavering commitment to making the world a safer, healthier place. Since 1978,Ā weāveĀ continued developing innovative practices that drive sustainability and empower our partners withĀ accurateĀ quality data at every critical moment and milestone.Ā
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That'sĀ why we need you -- your curiosity, your talents, and your drive -- to help us advance this important work, and your career.Ā
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WeāreĀ seekingĀ curious, motivated individuals who are passionate about protecting our environment and the communities we serve. IfĀ youāreĀ looking to develop your skills, contribute to meaningful scientific work, and build a long-term career in environmental science, PaceĀ® could be the perfect place for you.Ā
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Find Your Place at PaceĀ®Ā
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Join us as aĀ Client Project Manager, whereĀ youāllĀ be responsible forĀ end-to-end project ownershipāensuring environmentalĀ samplesĀ are collected, analyzed, documented, and reported in full conformance with client requirements. This role supports projectsĀ representingĀ up to $2M in revenue, depending on experience, client assignments, and business needs, while delivering exceptional technical and customer-centric service.Ā
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WhatĀ YouāllĀ DoĀ
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Onboard new clients by providing comprehensive training on products and services and accurately setting up client data and profiles in LIMSĀ Ā
Build andĀ maintainĀ strong, long-term client relationships; serve as the primary point of contact for client inquiries, concerns, and escalationsĀ Ā
Conduct regular client check-ins to ensure satisfaction and proactively address needsĀ Ā
Monitor sample progress throughout the lab to ensureĀ project timelines areĀ on trackĀ
Coordinate with laboratory departments to ensureĀ timelyĀ project execution and resolution of issuesĀ Ā
Provide ongoing education and training to clients to maximize product and serviceĀ utilizationĀ Ā
Monitor client health,Ā identifyĀ potential churn risks, and develop retention and renewal strategies in partnership with sales and operationsĀ Ā
IdentifyĀ upselling and cross-sell opportunities and communicate findings to sales and operations teamsĀ ā should this be a part of the bullet two above?Ā
Lead project planning and timing with lab operations, sales, and clients; ensureĀ accurateĀ setup in LIMS, correct pricing, and clear communicationĀ Ā
Identify, track, and resolve project issues promptlyĀ Ā
Ā Ensure project deliverables meet quality standards and client requirements; incorporate feedback to drive continuous improvementĀ Ā
Manage end-to-end project communication and coordination, including status reporting, cross-functional collaboration, and project closeout activities (deliverables, client satisfaction, invoicing)Ā
Contribute to departmental efficiency through suggestions and active participation as a team memberĀ Ā
Promote Paceās mission through professional, courteous, and cooperative interactions with customers and staffĀ
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WhatĀ YouāllĀ BringĀ
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Bachelorās degree in business administration, chemistry, biology, or a related field, or an equivalent combination of education, training, and experienceĀ Ā
Two (2) years of customer service or client-facing experienceĀ Ā
Strong organizational and time management skills, with the ability to manage multiple projects and prioritiesĀ Ā
Excellent communication skills, with the ability to effectively engage clients and internal stakeholdersĀ Ā
Proven ability to build andĀ maintainĀ strong client relationshipsĀ Ā
Problem-solving mindset with the ability toĀ identifyĀ issues and drive solutionsĀ Ā
High attention to detail with a focus on accuracy and qualityĀ
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Find Your Place at Pace - We need you - your curiosity, your talents, and your drive - to help us advance this important work.
Benefits
When you join PaceĀ®, you commit to work that makes a positive impact on our communities and our world. We commit to supporting you with benefits and perks that make a positive impact on your life. Full-time roles are eligible for our comprehensive benefits program which includes competitive salaries, medical, dental vision, 401K retirement savings plan (100% vested immediately in the employer match), life, disability and voluntary benefits, paid time off for holiday, sick and vacation days, HSA, wellness program, flexible spending accounts, tuition reimbursement, Employee Assistance program, parental leave, optional legal coverage and ID theft.
Equal Opportunity Employer
PaceĀ® provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
