Overview

Drees Homes is a family-owned home builder with a passion for making custom homes easy. For over 95 years, we have cared for our employees and customers, which is why we rank as the 19th largest privately-owned builder in the country and have a history of long-tenured employees. We are proud to be named a U.S. Best Managed Company in 2022, 2023, 2024, and 2025, a program sponsored by Deloitte Private and The Wall Street Journal, and to be officially certified as a Great Place to Work for the last three years. Enrich your career at a company that values integrity, excellence, opportunity, stability, and success.

Headquartered in Fort Mitchell, Kentucky, Drees operates in twelve metropolitan areas: Greater Cincinnati (including Northern Kentucky), Cleveland, and Columbus, Ohio; Austin, Dallas, Houston, and San Antonio, Texas; Indianapolis, Indiana; Jacksonville, Florida; Nashville, Tennessee; Raleigh, North Carolina; and Washington, D.C.

Responsibilities/Qualifications

Drees Homes, one of the largest privately-owned homebuilders in the Nation, is seeking candidates for the position of Customer Care Coordinator in Indianapolis, IN. This administrative position will focus on customer service - performing various administrative and clerical tasks and ensuring smooth and accurate processing of homeowner warranty and service needs. Key Responsibilities:

Provide excellent internal and external customer service
Answer reception and customer service calls and determine the appropriate action
Provide administrative/clerical support for the Customer Care team
Prepare and maintain customer records, job files and database tracking logs
Follow-up with customers, subcontractors and vendors as necessary
Prepare and distribute weekly and monthly reports
Assist the operations team with accounts payable
Various other administrative/clerical duties

Knowledge and Skills:

Exceptional customer service skills
Proven ability to address tense customer interactions appropriately
Upbeat and positive/can do attitude
Strong verbal and written communication skills with great listening skills
Ability to follow through to a satisfactory conclusion
Strong computer skills including Word, Excel, and data entry
Must be organized, detail-minded and adaptable

Requirements:

1-3 years previous office/administrative experience
High school degree required; Associates or Bachelor’s a plus
Office work experience required
Previous experience in the homebuilding industry a plus

Premier Benefits to Support YOU:

We offer a comprehensive benefits package, including:
Medical, dental and vision
Life, AD&D, and critical illness insurance
Wellness rewards
401(k) savings plan
Profit Sharing
Paid time off increasing with tenure
Tuition reimbursement
Long and short disability and Parental leave
Employee discount program on the purchase of a Drees Home
Employee Assistance Program and much more!

Customer Care Coordinator

Overview

Responsibilities/Qualifications

Summary