Dispatch Manager

While hours may vary based on business needs, the typical schedule is Thursday through Monday from 3:30 p.m. to 12:30 a.m.

Position Summary

The Member Services Manager plays a key role in leading Emergency Roadside Services operations. This position is responsible for building, developing, and supporting a highly engaged team of dispatchers and contact center associates who deliver an exceptional member experience during roadside emergencies. The role oversees daily team operations, provides ongoing coaching and development, and collaborates closely with internal and external partners to ensure service excellence. There are 15 people total that they would lead and manage.

Duties and Responsibilities

• Lead a team of up to fifteen associates and oversee all aspects of contact center operations.

• Create a positive and engaging work environment for both on site and remote team members.

• Manage staffing, scheduling, and daily workflow for the assigned team.

• Fulfill leadership responsibilities in accordance with organizational policies and applicable laws, including interviewing, hiring, training, assigning work, evaluating performance, and addressing employee concerns.

• Implement action plans to achieve departmental goals within established timelines.

• Establish and maintain department systems, procedures, policies, and performance standards.

• Support the rollout of quality standards and new products or services.

• Monitor and manage internal and external expenses to ensure cost effective operations.

• Prepare and coordinate required reports, statistics, and special projects.

• Serve as a liaison between internal departments and partner organizations.

• Review team performance and continuously improve key service metrics such as response time and service availability.

• Collaborate with field operations and fleet teams to ensure timely coverage of all service calls and exceed member expectations.

• Coordinate system maintenance and enhancements with the MIS team to ensure uninterrupted twenty four hour service.

• Perform additional responsibilities as assigned by management.

Additional Skills & Qualifications

Must Have:

- Experience coming from Dispatching, Logistics Coordination, or similar type of role

- Ability to handle and deescalate situations that arise

- Team player - looking for someone who isn't wanting to come in and make new rules, just need someone who can come in and support the team they have and lead through what they already have set up.

- Leadership experience (team lead, manager, supervisor, etc)

Job Type & Location

This is a Permanent position based out of Indianapolis, IN.

The pay range for this position is $55000.00 - $60000.00/yr.

Medical, Dental, 401k Unlimited PTO (can't take more than 2 weeks at a time) Yearly performance review for salary increase Yearly bonus could be 3-6% depending on metrics

This is a fully onsite position in Indianapolis,IN.

This position is anticipated to close on May 29, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.