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Dispatcher

One Hour Heating & Air Conditioning Corporate Store
Posted 10 days ago, valid for 11 days
Location

Indianapolis, IN 46262, US

Salary

$50,000 - $60,000 per year

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Contract type

Full Time

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Sonic Summary

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  • One Hour Heating & Air Conditioning is seeking a Dispatcher for their Indianapolis team under new management.
  • The role involves scheduling technician appointments, managing communication between technicians and customers, and assisting with fleet and safety management.
  • Candidates must have a high school diploma or GED and possess excellent communication skills, with a focus on customer service.
  • The position requires a minimum of 2 years of relevant experience, and the salary is competitive based on experience.
  • Authority Brands Inc. conducts background checks and drug screenings and is an Equal Opportunity Employer.
One Hour Heating & Air Conditioning, an affiliate of Authority Brands, is excited to announce that we’re officially under NEW management and eager to add a Dispatcher to our team in Indianapolis Team. The Dispatcher will schedule technician appointments at customer sites and facilitates communication between technicians, customers, and the company as well as assist in fleet and safety management.  

Responsibilities: 
  • Maintain the service technician schedules and dispatch technicians as service calls are completed. 
  • Schedule technician’s return trips with customers to complete jobs after arrival of parts. 
  • Maintain on call schedule for service technician and after-hours service procedures. 
  • Enter service calls, schedule calls, and generates call debriefing with technicians daily. 
  • Maintain customer database, ensuring complete, accurate, and updated entry of information. 
  • Respond to customer inquiries regarding company schedule, requested lead times, equipment services, invoicing, and general inquiries. 
  • Respond to service technician requests both by radio and phone. 
  • Follow up and schedule preventative maintenance service appointments. 
  • Review completes service work orders for accuracy. 
  • Prepares invoices and timecards for processing. 
  • Coordinates fleet preventative maintenance appointments and maintains organized records for all fleet working directly with the Operations Manager.  
  • Assists safety manager with maintaining all safety documents and training rosters. 
  • Participate in all company sponsored training classes. 
  • Effectively manage conflict resolution with clients through clear communication, addressing all concerns, questions, or problems expediently. 
Qualifications: 
  • HS diploma or GED 
  • Excellent communication and listening skills 
  • Following all safety policies and procedures 
  • Maintaining a courteous demeanor with all customers and associates  
Authority Brands Inc. conducts drug screens and background checks on applicants who accept employment offers. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions; however, we do not sponsor visas at this time. 

Authority Brands Inc. is an Equal Opportunity Employer.  


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