Dispatcher

Job description:

• Standard Shift: 7:30 AM – 4:00 PM, Monday through Friday
• Lunch Break: A mandatory 30-minute unpaid lunch break must be taken daily.
• If only the minimum 30 minutes are taken, the workday may end 30 minutes earlier with supervisor approval.
• Work Location: This position is based in the office, unless otherwise pre-approved by management.

Job Responsibilities

• Schedule and dispatch Drain Technicians to jobs efficiently and accurately
• Monitor technician progress and job status using dispatch software (e.g., ServiceTitan)
• Communicate with customers regarding service windows, delays, or updates
• Adjust scheduling in real time based on emergencies, cancellations, or technician availability
• Maintain accurate, up-to-date job board organization and work order documentation
• Collaborate with managers, field supervisors, and CSRs to ensure smooth operations
• Log job details, technician notes, and customer communications in ServiceTitan
• Serve as a primary point of contact for technicians throughout the day
• Additional Duties: This role may include other responsibilities as assigned by management to support business needs.

Time & Attendance

• Regular, punctual attendance is critical to dispatch operations
• Any schedule changes or time off requests must be submitted and approved in advance
• Although this is a salaried position, workload flexibility may be required during peak seasons or staffing gaps

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience:

• Dispatching: 1 year (Preferred)
• Service Titan and/or other CRM software: 1 year (Preferred)

Work Location: In person