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The Pre-Install Coordinator is responsible and accountable for:
- Maintaining a safe, productive, and timely work environment for both self and team members.
- Ability to supervise a team, ensuring adherence to company policies, assisting in scheduling, training staff and demonstrating CIH Core Values.Â
- Coordination with CIH Service Manager, Sales Team, Project Managers and other departments as required to ensure the work is designed and completed properly in alignment with customer expectations.
- Inspection of all specified hardware and is installed correctly, functions as designed, meets quality standards, and is ready for customer installation.Â
- Enforce company policies and procedures to maintain a consistent and professional work environment.
Essential Functions
- Supervise and coordinate daily activities of pre-install teams
- Ability to not only drive high quality standards but also produce efficient production levels on a daily basis.
- Participate in any and all applicable training opportunities for both safety and this position.
- Calling and emailing customers and/or CIH team members as required, including daily progress reports to manager.
- Provide Service Administrator with daily on-time detailed and complete paperworkÂ
- Pro-active and flexible scheduling to meet critical customer deadlines
- Ability to read and understand technical documentation, installation instructions and train other team members on proper techniques.
- Ensure accurate staging, product quality, un-installed hardware is clearly identifiable, and pallets and product is secured.
- Coordinate with shipping / warehouse to ensure timely delivery of finished product.
- Track and maintain all job-related paperwork (and computer system information) and submit in a timely manner.
- Reviewing projects and materials to assure suitability for the intended application before starting work.
- Identify and resolve technical or process related issues in the pre-install workflow.
- Provide training, guidance and performance feedback to team members
- Report on daily productivity, error rates, and improvement opportunities.
Experience & Other Requirements
- 3+ years of relevant experience preferred
- COMSENSE experience preferred
- Pre-employment background and drug screening
- No issue with repetitive use of fingers and hands, standing, squatting, bending and lifting up to 40lbs.
- Able to work at heights off of ladders, scaffolding, lifts, platforms, etc.
- Basic computer skills
- Valid driver’s license with no adverse occurrences in the last 5 years.
- OSHA 10 preferred, but not required
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