Description

Industrial Service Group is seeking a self-motivated and results driven Inside Sales Specialist to join our team! This is an in-office role at our Indianapolis HQ (9355 Delegates Row, Indianapolis, IN 46240) as part of our centralized inside sales and customer service organization, reporting to the Manager, Inside Sales.

The Inside Sales Specialist is responsible for best-in-class customer service, e-commerce order management, and outbound selling via phone and email to new and existing customers. Inside Sales Specialist may be assigned specific tasks or special projects as needed for the business.

Key Responsibilities:

Respond to inbound customer inquiries, with professionalism and urgency, via phone, email, and chat
Execute daily outbound calls to grow revenue and expand customer relationships
Build and maintain key account relationships
Assist customers in determining product needs and resolve all customer issues related to orders, delivery, billing or product questions
Prepare quotes, confirm pricing and availability, and follow up to close orders
Collaborate with internal teams to ensure timely and accurate fulfillment of customer orders
Enter, manage, and track customer orders accurately within the ERP system
Meet or exceed individual performance metrics including, activity levels, revenue targets, and customer retention goals

Requirements

3+ years of experience in industrial distribution, industrial manufacturing, or a related inside sales/customer service role
Experience handling inbound customer service in a distribution environment (phone, email, website)
Working knowledge of ERP systems for order entry and quoting
Comfort with outbound phone and email sales activity
Strong communication and organizational skills
Ability to work in-office in Indianapolis, IN

Preferred:

Familiarity with CRM systems and eCommerce platforms
Prior experience supporting both service and product sales
Working knowledge of compressor equipment and parts

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