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IT Help Desk Technician
Northwest Indianapolis, IN (In-Office)
At Jack Laurie Group, technology keeps our business moving. From our field teams and project managers to our accounting and operations staff, everyone depends on reliable technology to get the job done.
We're looking for an IT Help Desk Technician who enjoys solving problems, helping people, and making technology work. If you're the person who stays calm under pressure, enjoys troubleshooting, and takes pride in finding solutions, you'll fit right in.
This is a full-time, in-office position based at our Northwest Indianapolis headquarters supporting approximately 300 employees across multiple business divisions throughout Indiana.
What You'll Do
As the first line of IT support, you'll help keep our employees productive by providing exceptional technical support and resolving issues quickly and professionally.
Your Responsibilities
Provide technical support to employees via phone, email, remote support, and in person
Troubleshoot and resolve hardware, software, printer, mobile device, and network issues
Install, configure, and maintain desktops, laptops, monitors, peripherals, and business software
Set up new employees with computers, accounts, and system access
Manage user accounts, passwords, permissions, and Microsoft 365 support
Escalate complex technical issues while maintaining communication with the end user
Document support tickets, troubleshooting steps, and resolutions
Assist with system upgrades, software deployments, and IT improvement projects
Perform preventative maintenance and ensure systems remain secure and up to date
Educate employees on technology best practices and cybersecurity awareness
Continue learning new technologies to improve our IT environment
What We're Looking For
We're looking for someone who enjoys helping people just as much as they enjoy technology.
Qualifications
Experience in an IT Help Desk, Desktop Support, or Technical Support role
Strong knowledge of Windows operating systems, Microsoft 365, computer hardware, and business software
Familiarity with printers, networking, mobile devices, and user account management
Excellent troubleshooting and analytical skills
Outstanding customer service and communication abilities
Ability to explain technical issues in a way anyone can understand
Strong organizational and time management skills
Self-motivated with a desire to learn and grow
Why Jack Laurie Group?
Since 1950, Jack Laurie Group has been helping build Indiana while building careers. We believe our people are our greatest competitive advantage, and we're committed to creating an environment where employees can grow, contribute, and make a real impact.
If you're looking for a place where your work matters, your ideas are heard, and every day brings a new challenge, you'll fit right in.
IACT with Grit
Our values aren't just posters on the wall—they're how we work.
Integrity
Do the right thing—even when no one is watching.
Accountability
Own your work. Solve problems. Finish what you start.
Candor
Communicate openly, honestly, and respectfully.
Teamwork
Win together. Support one another and celebrate success as a team.
Live with Grit
Bring determination, resilience, and a relentless drive to improve. Technology changes daily—and so do we.
Compensation & Benefits
Compensation
$45,000–$55,000 Base Salary
Performance Bonus Opportunities
Additional Company Allowances
Career Growth & Advancement Opportunities
Benefits
Comprehensive Medical Insurance
Dental Insurance
Vision Insurance
401(k) with Company Match
Paid Time Off
Paid Holidays
Ongoing Training & Professional Development
Join Jack Laurie Group
We're looking for someone who enjoys solving problems, helping people, and making technology better for everyone around them. If that sounds like you, we'd love to have a conversation.
Apply today and become the IT professional who helps keep Jack Laurie Group connected, productive, and moving forward.
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