As one of the world's top International Medical Insurance companies, IMG helps individuals and companies of all sizes. Every second of every day, vacationers, those working or living abroad for short or extended periods, people traveling frequently between countries, and those who maintain multiple countries of residence use our products to give themselves global peace of mind®

We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for travelers.

JOB SUMMARY

The Mailroom Clerk is charged with carrying out the daily work of the mail & print operations: sorting and scanning mail, responding to email and in-person requests, printing of outbound documents for various departments to be ‘fulfilled’ and mailed and assisting with regular inventories, upkeep, and staff interactions.
Additionally, this position will support the Policy Services team with insurance administration tasks.

JOB DETAILS

Location: In office position. Corporate office is in Indianapolis, IN
Relocation Expenses Reimbursed: No
Qualified candidates must be legally authorized to be employed in the United States. IMG will not be providing sponsorship for employment visa status (e.g., H-1B or TN status) for this position.

PERKS

Comprehensive benefits package including Medical/RX/Dental/Vision insurance
401k Plan with company match
Paid Time Off
Free employee parking
On site fitness center
Casual dress environment
Tuition reimbursement plan

DUTIES AND RESPONSIBILITIES

Process incoming mail collection and sorting, including delivery or scanning to designated internal departments
Prepare outbound mail and packages
Maintain records of incoming checks for the organization
Assemble various outbound documents for mailing
Monitor the lobby camera/intercom system and coordinate visitor and delivery access
Troubleshoot inaccurate addresses within company systems
Support third-party vendors in obtaining missing documents
Process incoming faxes for the organization
Assist with individual and group insurance administration tasks, including new enrollments, renewals, and policy changes
Maintain and sort supplies for the organization
Maintain confidentiality and adhere to HIPAA regulations
Perform other duties and projects as needed
Ensure all operational procedures are followed

QUALIFICATIONS

Strong written, verbal, and interpersonal communication skills
Ability to handle physical duties (carrying and/or moving 50) associated with the job - lifting, bending, etc.
Organizational skills
Demonstrated proficiency with Microsoft Office (e.g. Excel, Word, and Outlook) and Adobe
Ensure accuracy and timeliness of receiving task
High School Diploma or GED
Prior experience in a mailroom/operations or related role
Data entry skills with ability to enter data quickly and accurately
Ability to manage your time appropriately with impending priorities/escalations
Exercise judgment to shift priorities and organize multiple tasks simultaneously
Common understanding of HIPAA, PHI, PII compliance

IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.

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