Manager of Branch Operations

CSC ServiceWorks is the leading provider of commercial laundry and air-vending solutions across the United States and Canada. With nearly a century of experience and over one million machines in operation, we serve more than 40 million consumers annually through our pay technology platforms, technology-enabled services, and trusted client partnerships.

Our team of 2,300+ professionals supports a wide range of industries, from multi-housing and universities to convenience stores and hospitality, delivering reliable equipment, innovative technology, and responsive service.

At CSC, we’re in the business of making things work, connecting people with technology while empowering communities, clients, and team members to thrive. Our values of trust, respect, and integrity guide everything we do, and our focus on community impact keeps us grounded in purpose-driven innovation.

Position Summary:
Oversees the field execution for a designated branch location, and any associated satellite locations. Field execution 
includes areas: Install, Technical Service, Collections, Warehouse & Inventory, P&L responsibility, and Customer 
experience. 

Primary responsibilities include:

•  Lead and direct the branch in field operations team execution,
•  Provide thought leadership, guidance, prioritization, and support to the branch execution functions, 
•  Enable the branch team to adopt process standards and a problem-solving mindset,
•  Foster a culture where input and feedback is encouraged and valued
•  Model a LEAN continuous improvement culture and approach, 4) Develop team members through thought 
   leadership, coaching, and mentoring
•  Drive branch-level change, branch-level
• Lead branch culture that puts the “right” focus on our team & customer experience at the “right” cost
• Foster cross-functional engagement and branch alignment in the region 
• Deploy standardized tools, metrics, and reporting to manage execution, drive productivity, and quality

Key Job Responsibilities:

Branch:
• Drive the execution of standard operating procedures and company policies for all departments
• Lead, guide, and prioritize the daily activities of the branch functional teams: Install, Technical Service, 

Collections, Warehouse, etc. 
• Achieve annual financial and operational objectives
• Align annual goals, objectives, and targets to region; manage, track, and report throughout the year; cascade 
down through the functions
• In collaboration with Account Management, build, maintain and strengthen Client relationships
• Collaborate with Account Management to proactively manage client accounts, including resolving performance 
issues and ensuring service excellence
• Partner with Sales on integrative negotiation efforts with clients to address account performance needs in 
alignment with retention and renewal strategies
• Propose, develop, and apply tailored strategies to improve account performance, leveraging input from 
branch teams and customer feedback
• Oversee and maintain security of branch assets: facility, cash and currency, inventory, vehicles, and machines 
on location
• Champion and adopt a Safety-First culture across the branch, by setting safety targets, implementing and 
adhering to process, promoting 

General:

• Promote continuous improvement ideas within the team; bubble up ideas to be considered for broad rollout 
across the region and/or network
• Support the deployment of corporate initiatives as appropriate for your branch
• Ad hoc requests

Key Success Competencies:

• Leadership and Management – Ability to effectively lead and manage teams and projects, ability to make 
informed and timely decisions, effective communication skills through active listening and clear articulation, 
manage and lead change, ability to communicate across peer group and team members, basic presentation 
building skills, meeting facilitation, and one-on-one conversations

• Problem Solving and Decision Making – Ability to apply analytical thinking to identify root cause and evaluate 
potential solutions, to use critical thinking to be objective, to put decisions into to put decisions into motion, 
capable of synthesizing data from multiple sources and distill their findings into actions.

• Customer Focus – Ability to create a positive experience, to listen to and understand our customers, to resolve 
issues timely with quality responses.

• Operational Excellence – Establish and maintain processes to ensure consistency and quality in the 
operations, drive teamwork and collaboration across branch teams, focused, intentional results driven 
individual, ability to manage through ambiguity

• Financial Acumen – Ability to understand financial principles to manage and analyze budgets and financial 
statements, to identify adjustments as needed.

• Innovation and Continuous Improvement – Consistently seek out opportunities to enhance branch
performance, commitment to regularly assessing branch performance, identifying areas for improvement and 
implementing change to achieve better results.

• Team Development and Talent Management – Foster a collaborative and productive team environment by 
building trust where the team feels safe to express ideas and concerns, setting clear, achievable goals, 
facilitate open and effective communication, resolve conflict constructively, encourage professional 
development. Focus on attracting, developing, and retaining employees.

• Work Life Balance!
• 75% Employer Contribution to Medical, Dental, and Vision insurance
• Health Savings Account with Employer Contribution
• Year-round Work & Paid Training
• Company Paid Life, Short-term, and Long-term Disability Insurance 
• 401k with generous Company Match
• Paid Time Off (PTO) & Holiday Pay
• Flexible Spending & Health Savings Account
• Employee Discounts: Travel, Theme Parks, Home & Auto Insurance and more! 
• Education Reimbursement Program
• Paid employee Referral program

CSC Service Works will comply with local and state laws regarding minimum wages, including requirements specific to cities, counties, and municipalities.

Required Knowledge, Skills, and Abilities:
• Ability to manage teams and managers on and off-site.
• Ability to balance and prioritize multiple requests from different areas of the organization
• Experience with safety, security, and loss prevention 
• Strong Microsoft Office skills

Physical Requirements:
• Specific physical demands may vary based on assigned geography or equipment
• Must be able to lift up to 75 pounds and will frequently work in a variety of environmental conditions (both weather and non-weather related)

CSC ServiceWorks is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran or other protected status.

CSC Service Works will comply with local and state laws regarding minimum wages, including requirements specific to cities, counties, and municipalities.