PLEASE NOTE: Resumes without cover letters will not be considered.

Keep Indianapolis Beautiful (KIB) is an environmental and community nonprofit with a mission to help people and nature thrive. We partner with neighborhoods, local government, universities, community groups, and businesses to achieve our vision of an Indianapolis that is loved, cared for, and ecologically rich. We work with about 18,000 volunteers each year to plant trees and native landscapes, organize litter cleanups, turn vacant lots into pocket parks, restore habitat, and educate and employ youth.

KIB helps people and nature thrive most effectively when we reflect the diversity of perspectives, voices, and abilities found throughout the city. KIB is an equal opportunity employer that encourages applicants – including people of color; people who are LGBTQ; veterans; people who are multilingual or multicultural; and individuals of various ages and abilities – to help us create a team with a broad range of backgrounds and thinking.

Job Title: Manager of Volunteer Programs

Full-time/Part-time: Full-time

Regular/Temporary: Regular

Reports To: Director of Stakeholder Engagement

Salary: $47,800 - $51,000 annually

Benefits: Health, dental, vision insurance (company pays 90% of employee coverage), company-paid life and long-term disability insurance and 403(b) match up to 3%; generous PTO and holiday schedule

Purpose:

The Manager of Volunteer Programs leads KIB’s volunteer recruitment, engagement, and retention efforts, ensuring an exceptional volunteer experience while supporting organizational goals. This position oversees volunteer systems, communications, data management, and specialized volunteer programs, while partnering across departments to strengthen community engagement and volunteer participation. The Manager works independently while collaborating closely with Director of Stakeholder Engagement, colleagues across the organization, community partners, and volunteers to strengthen volunteer participation, expand community partnerships, and advance KIB’s mission.

Duties, Functions, and Responsibilities:

Volunteer Engagement & Leadership

Develop and implement volunteer recruitment, engagement, recognition, and retention strategies to grow participation across KIB programs
Evaluate volunteer programs and recommend improvements based on participation data and volunteer feedback
Lead volunteer logistics and staffing for organization-wide projects and special events

Volunteer Recruitment and Community Partnerships

Build and maintain relationships with community partners, volunteer groups, and returning volunteers
Recruit, train, support, and recognize volunteers
Coordinate volunteer staffing to meet organizational and departmental needs

Volunteer Operations & Communications

Manage volunteer systems, registration processes, project requests, databases, and related technology platforms
Oversee volunteer communications and promotion through internal and external channels
Maintain volunteer records, participation metrics, and reporting for organizational needs and grants

Ambassador and Tree Tender Programs

Manage the day-to-day operations of Ambassador and Tree Tender Programs
Coordinate educational opportunities, appreciation events, and ongoing volunteer communications
Evaluate program effectiveness and implement continuous improvements

Collaboration & Organizational Support

Partner with program managers and internal departments to coordinate volunteer support
Collaborate with Development, Community Engagement, and Marketing to expand volunteer opportunities
Contribute to organization-wide initiatives
Assist with any additional duties as assigned in service to the mission of KIB\

Knowledge, Skills, and Abilities:

Excellent verbal and written communication skills with the ability to build relationships across diverse communities
Demonstrate experience with volunteer recruitment, engagement, and program management
Strong project management, organizational, and problem-solving skills with the ability to balance multiple priorities in a fast-paced environment
Experience with data tracking, reporting, and program evaluation
Proficiency with Salesforce CRM, Formstack, Microsoft Office Suite, or similar database systems
Ability to lead, motivate, and facilitate groups of volunteers in both indoor and outdoor settings
Experience presenting to large groups and representing an organization in community settings
Highly organized, detail-oriented, self-motivated, and adaptable
Understanding and appreciation of diversity, equity, inclusion, and belonging
Proficiency in a language other than English (e.g., Spanish, Haitian Creole, Chin, Tagalog) preferred

Education and Experience:

Bachelor’s degree in a related field preferred. Relevant experience may be considered in lieu of a degree
3-5 years of volunteer management, community engagement, nonprofit program, management, or related experience preferred
Experience with Salesforce CRM and volunteer management software preferred

Requirements:

Physically able to lift heavy items (up to 50lbs.) consistently throughout a regular workday
Comfort walking, standing for long hours, and withstanding working outdoors in all seasons
Ability to accommodate seasonal nature of workload, including working weekends and/or evenings as needed
Valid driver’s license with six points or fewer
Ability to or willingness to learn how to pull a 25’ long trailer behind a full-sized pickup truck
Exhibit KIB’s Cultural Values of Teamwork, Accountability, Excellence, Welcoming All Voices, Balance, and Joy

Learn more about this Employer on their Career Site