Description

We are seeking a highly motivated and skilled Medical Assistant to join our team. The ideal candidate will be responsible for providing exceptional patient care and support to our medical staff.

Scope of Tasks & Responsibilities:

Perform duties associated with direct patient care
Provide efficient, quality care in accordance with protocols and health regulations in a manner consistent with the Raphael Health Center mission
Develop effective working relationships with patient, families and health professionals
Observe, document and communicate patient conditions with medical staff for initial patient assessment
Addresses and documents all voicemails according to protocol, returning patient calls within 48 hours
Completes desktop tasks daily, addressing patient/provider needs within 48-72 hours
Manages all prescription refill requests following established protocol within 48 hours
Completes preparation for all specialized visits such (well child visits) following proper protocol
Completes all prior authorization requests according to RCH protocol
Collect medical information from patients in person or by telephone
May perform patient intake operations
Safely perform phlebotomy, injections and other clinical procedures, administering treatment according to established protocol
Completes quality tasks in the lab when scheduled for both daily opening and closing and documents task completion directing questions or concerns to the lab champion
Follows protocol for supply acquisition and stocking of rooms and clinical stations, directing all questions and concerns to the supply champion
Attends and completes the required annual trainings set forth by RHC
Prepare and label specimens and fill out forms accurately
Assist in answering phones; take messages or direct calls to appropriate person
Attend required training (OSHA, CPR, etc.)
Maintain patient confidentiality
Assist with patient education
Assist with front office procedures
May schedule appointments and referrals

Requirements

Required Education, Certification, Experience and Skill:

High school diploma or equivalent
Graduate of an accredited Medical Assistant program with certificate
Current medical assistant certification through an accredited organization.
Current CPR certification
Current TB certification or achieves within 1 year
Achieves CCMA national certification through NHA or other nationally recognized organization within a year of hire if not already certified
5 years professional experience as a Medical Assistant in a health care setting preferred
Knowledge of medical terminology and the function of medical equipment and supplies
Knowledge and understanding of legal implications of patient care activities
Able to function independently and handle a variety of responsibilities
Exceptional customer service skills
Bilingual in Spanish preferred

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