RCS Quality Expert

Onsite location is the Revenue Cycle Shadeland office in Indianapolis. Opportunity for Hybrid schedule. Must be able to come onsite for trainings, meetings, and events as needed.

Mon-Fri from 8a-5p.

This position exists to support Revenue Cycle Services' (RCS) managers and directors in planning, coordinating quality departmental functions by preparing and providing feedback to operational team members as well as other departments, preparing and performing training and education on identified topics and assisting in the development of procedures and guidelines for team members. The incumbent will track and trend the day to day RCS operations as it relates to quality improvement initiatives. This position will be required to report recommendations to management and/or directors that will alleviate any issues while improving the quality of services. Upon acceptance of any recommendations, he/she will assist in implementing the changes as needed in said department in addition to providing quality training to current and new team members. Monthly education programs will be conducted in order to continue meeting the quality standards of RCS. 

Key Responsibilities:

• Deliver standardized training using approved materials for Revenue Cycle audiences  
• Maintain and update procedures, standards of work, guidelines, and job aids  
• Translate audit trends, system changes, and policy updates into training and documentation improvements  
• Partner with Operations, TQM, and subject matter experts to ensure accurate, audit and department-aligned content
• Develop working knowledge of supported systems and workflows to support training and documentation 

Requirements:

• Strong documentation and writing skills
• High attention to detail
• Adaptable and flexible
• Proficient in Microsoft Office (Word, Excel)
• Strong written, verbal, and interpersonal communication
• Experience with process improvement and training
• Strong organizational and time‑management skills 

Other Requirements:
• Requires High School Diploma.
• Associate or Bachelor Degree in related field preferred. Requires proficiency in the use of Microsoft Office applications (Word, Excel, PowerPoint, OneNote, Visio & Access). Requires 3+ years experience in revenue cycle operations in various positions related to the position.
• Requires a high level of interpersonal, problem solving, and analytic skills.
• Requires effective written and verbal communication skills in both individual and group settings to ensure professional correspondence and presentation to all levels of individuals within the organization (operational team members, leadership ? internal and external to Revenue Cycle, and other external individuals/groups).
• Requires the ability to establish and maintain collaborative working relationships with others.
• Requires ability to set and adjust defined priorities as necessary and to process multiple tasks at once.
• Requires strong attention to detail, problem solving and critical thinking skills.
• Requires ability to work with and maintain confidential information.

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.