Business Need

The EOHS Receptionist serves as the first point of contact for team members, candidates, volunteers, and visitors. This role is responsible for creating a positive customer experience while supporting daily front-office operations. Duties include greeting patients, determining and distributing required paperwork, preparing charts for clinical staff, checking in appointments, managing incoming calls, and directing inquiries to the appropriate team members or departments.

Top Responsibilities

Welcome and check in patients, candidates, and team members
Gather required documentation and prepare charts for clinical staff
Prepare charts and forms for upcoming appointments
Manage and route incoming phone calls across multiple lines
Take messages, transfer calls, and place callers on hold appropriately
Maintain office organization, stock forms and documents, and manage office filing/disc space
Update and maintain department calendars
Support daily administrative and customer service needs of the EOHS team

Key Benchmarks for Success

Strong time management and multitasking abilities
Excellent customer service and communication skills
Ability to learn and understand various EOHS services and required documentation
Sound judgment when directing calls and escalating issues
Ability to navigate charting software from a view-only perspective
Proficiency with Microsoft Teams, Outlook, internet navigation, and general computer applications
Reliable attendance and punctuality, as this role opens the office each day
Critical thinking skills and the ability to work independently

Team Interactions

This position partners closely with several departments, including:

Absence Management – supporting team member return-to-work processes
Workers' Compensation – assisting with employee injury-related care coordination
Human Resources – supporting new hire onboarding, compliance, and employee health needs
Volunteer Services – assisting with volunteer onboarding and compliance requirements

The receptionist may routinely receive and direct calls from all of these departments.

Ideal Candidate Profile

The successful candidate will demonstrate:

Positive, welcoming demeanor
Strong customer service mindset
Dependability and excellent attendance
Ability to work well independently in a sole receptionist role
Strong organizational skills
Professional communication skills, both in person and over the phone
Comfort learning new processes and systems
Ability to prioritize multiple responsibilities throughout the day

Team Culture & Onboarding

Team Culture

The EOHS team is currently growing and evolving, with several recent clinical hires and additional positions in recruitment. The environment is collaborative, supportive, and focused on continuous development.

Onboarding & Training

Training is tailored to the individual's experience level and follows a structured, tiered approach:

Extensive support and hands-on training initially
Gradual reduction of support as confidence and proficiency increase
Ongoing team assistance and resources available throughout onboarding

Department Values

TEAM

This role creates the first impression for individuals visiting EOHS and plays an important part in ensuring visits are processed efficiently and accurately. Success in this position directly supports the effectiveness of the entire department.

PURPOSE

EOHS supports new hire onboarding, employee health, workplace safety, and return-to-work processes. The receptionist contributes to these critical functions by helping ensure team members and candidates receive timely, professional service and care.

Requirements:

High School Diploma or GED required.
0–3 years of experience required; previous experience in an office setting preferred.
Basic proficiency with Microsoft Office applications, including Word, Outlook, Teams, PowerPoint, and Excel preferred.

Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.

Indiana University Health is Indiana’s most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. We’re looking for team members who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day.

Learn more about this Employer on their Career Site