Service Coordinator

Join Our Team at West Side Tractor Sales!

Position: Service Coordinator
Department: Service Department
Reports To: Service Manager

Ready to ignite your career with a leading dealer of John Deere construction equipment? At West Side Tractor Sales, we believe in fostering a supportive and dynamic environment where employees can thrive. Whether you’re looking for a career change or a chance to gain more experience in the field, we offer exciting opportunities to develop your skills and build a successful career. Join a team that values innovation, collaboration, and customer service.

Why West Side Tractor Sales?

• Competitive Pay: Earn $20.00- $23.00+ per hour (depending on your experience). 
• Comprehensive Benefits Package: Access to a full range of benefits that support your health, well-being, and future. (Link to benefits overview).
• Stay Ahead of the Curve: We're committed to your development, offering hands-on experience to stay current with the latest John Deere technology and industry trends.
• A Culture of Safety & Teamwork: At West Side, we prioritize safety and foster a collaborative team environment that works together to get the job done and ensure customer satisfaction.

What You’ll Do:

• Customer Interaction: Respond to internal and external inquiries, providing helpful and timely support to customers and team members.
• Work Order Management: Open, track, and process service work orders—making sure everything from labor to parts is accurate and invoiced on time.
• Technician Time: Enter, review, and revise time entries on work orders; track prevailing wage; and approve employee timecards for accuracy.
• Warranty & Claims: Assist in processing warranty claims, submitting accurate charges and documentation to manufacturers.
• Record Keeping: Maintain organized, up-to-date service department files and customer equipment records.
• PO & Invoice Support: Manage purchase orders for accounts payable and ensure all supporting documents are submitted properly.

What We’re Looking For:

• Experience: 2+ years of administrative or office experience (service or mechanical environment preferred)
• Attention to Detail: You excel in keeping things organized and have a keen eye for accuracy in your work.
• Communication Skills: You are a clear and professional communicator, both written and verbal, and know how to build strong relationships with colleagues and customers.
• Multi-Tasking Master: You thrive in a fast-paced environment and are skilled at managing multiple responsibilities at once.
• Tech-Savvy: Comfortable with data entry and basic computer skills, including navigation and internet usage.

Ready to Join Us?

Join a company that truly values its employees and where you can make a real difference. If you’re ready to put your skills to work and be part of a dynamic, growing company, apply today!