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Spa Sales and Guest Service Associate

Hand & Stone - Keystone Crossing
Posted 2 days ago, valid for 15 days
Location

Indianapolis, IN, US

Salary

$15 - $17.5 per hour

Contract type

Full Time

Employee Discounts

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Sonic Summary

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  • Hand & Stone Massage and Facial Spas is seeking Spa Associates to create exceptional experiences for clients, emphasizing customer service and connection.
  • The position offers a competitive salary, with opportunities for bonuses based on performance, and requires a minimum of 1 year of experience in a customer service role.
  • Spa Associates will be responsible for meeting membership sales goals, providing detailed knowledge of services, and maintaining spa cleanliness standards.
  • The role includes flexible scheduling options to accommodate various lifestyles, along with training and development opportunities for career advancement.
  • Additional benefits include employee discounts, free food and snacks, and a supportive work environment focused on personal and professional growth.
Benefits:
  • Bonus based on performance
  • Competitive salary
  • Employee discounts
  • Flexible schedule
  • Free food & snacks
  • Opportunity for advancement
  • Training & development
Welcome, Empower, Connect!  
At Hand & Stone Massage and Facial Spas, our vision is simple: to make each visit the best hour of our client's month. Our Spa Associates play a crucial role in achieving this goal. As the hosts of the spa, they are dedicated to creating 5-star experiences for every client. 
By connecting with clients, co-workers, and the community, our Spa Associates ensure that each service is memorable and exceptional. Their commitment to excellence helps us fulfill our mission of making every visit the highlight of our clients' month. 

What sets Hand & Stone Apart: 
  • Opportunity- This role is more than just answering the phone. Boost your paycheck with our stress-free membership model. Join the industry leader in wellness, backed by 20 years of proven success. Enjoy a supportive environment where your growth and well-being are our top priorities. 
  • Convenience – We recognize the demands of a busy schedule and are committed to providing support. We offer a variety of shifts designed to accommodate your lifestyle, ensuring a friendly and stable work environment. 
  • Training and Growth- Your journey with us goes beyond onboarding. Enhance your spa industry career with Hand & Stone through live sales training webinars and opportunities for lead spa associate and management roles. 
  • Family Focused- Strike the right work/life balance by making a difference in people’s lives and enhancing your own experience.  Enjoy a 10% weekly KinderCare discount for childcare, along with personal care and discounts through the LifeMart program. **LifeMart program benefits available in spas who partner with ADP) 

Our Spa Associates: 
  • Meet membership sales goals. 
  • Have a detailed knowledge of the menu of services  
  • Provide excellent customer service to members and guests, while building lasting connections. 
  • Effectively communicate sales, promotions, and service options with clients 
  • Uphold spa cleanliness standards 
  • Answer phones, schedule appointments, and file documents 
  • Perform various other duties as assigned 



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