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Schedule:
Monday–Friday, 8:30 AM – 5:00 PM or 8:00 AM – 4:30 PM schedule rotation (onsite)Â
Department:
Orthopedics – Methodist Medical
Position Overview
This role supports patient flow from entry to destination in a timely, accurate, and professional manner. The position is responsible for gathering and maintaining accurate demographic and financial information to support reimbursement and positive clinical outcomes.
Key functions include scheduling appointments, interviewing patients for medical and insurance information, explaining charges and policies, entering charges, collecting payments, and directing patients and visitors appropriately.
Top Responsibilities
- Patient check-in and check-out
- Managing work queues and daily workflow
- Pool management
- Processing referrals
- Collaborating with Orthopedics and Primary Care Sports Medicine teams
Skills for Success
- Strong collaboration and teamwork skills
- Ability to manage multiple priorities in a fast-paced environment
- Excellent communication and customer service skills
Qualifications
- High School Diploma or equivalent required
- Basic Life Support (BLS) certification through the AHA preferred
- 1–2 years of experience in a healthcare setting preferred
- Knowledge of medical terminology and clinical practices preferred
- Experience with ICD-10 and CPT coding preferred
- Ability to interpret insurance information required
- Basic proficiency in Microsoft Office (Word, Excel, PowerPoint) required
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- Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
- IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
- A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
- With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
- At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
- Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.
Indiana University Health is Indiana’s most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. We’re looking for team members who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day.
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