System Administrator

​Leidos Civil IT division is focused on innovation and solving complex technical problems spanning infrastructure operations, cybersecurity analytics, and application modernizations. We rely on a team of skilled staff capable of operating across technical domains, embracing challenges, and being adaptable to new technologies and new ideas.  

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​What Your Day Will Look Like 

• ​Be the first point of support for end users – helping them face-to-face, by phone, and through online channels. 

• ​Investigate and troubleshoot technical issues across desktop, application, and network infrastructures, often resolving problems in real time to keep operations moving. 

• ​Set up and manage accounts for staff, ensuring the right access is granted quickly and securely. 

• ​Deploy software packages and updates across end user devices – balancing federal security mandates with positive user experience and availability. 

• ​Work closely with other technical teams to escalate complex issues, share knowledge, and deliver solutions. 

• ​Document fixes, procedures, and learnings – continuously build and optimize knowledgebases that promotes self-sufficiency and knowledge sharing. 

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​What This Role Can Lead To 

• ​Grow your technical depth – gaining exposure to cloud-based services and enterprise management applications. 

• ​Progress into specialist areas such as server administration, cyber security analytics and automations, identity and access management, or network engineering. 

• ​Develop leadership skills – mentor new joiners, organize and lead teams, or take on ownership over project results. 

• ​Shape your own career path – with Leidos’ size and diversity of programs, there’s genuine scope to explore areas of IT that interest you most. 

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​What You’ll Bring to Make An Impact 

​We need someone that is motivated to positively impact service center operations through: 

• ​Exceptional customer support experience 

• ​Initiative and organization skills to effectively make decisions and coordinate priorities to maintain effective operations 

• ​Past exposure and experience within service center and end user support environments 

• ​Curiosity and drive to learn technologies with the intent of mastering and owning key software applications 

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​Required Qualifications 

• ​Bachelor’s degree in information systems or relevant field and 3+ years practical experience in the field. Additional years of experience may be substituted in lieu of degree.

• ​Ability to obtain and maintain a public trust clearance 

• ​Ability to self-manage work tasks using M365 based tools 

• ​Demonstrated and proven ability to independently resolve issues, improve day-to-day operations with self-driven initiatives, and operate with a growth mindset 

• ​Hands-on experience administering or operating network access controls in the form of IP:Port or URL based filters 

• ​Practical experience managing enterprise desktops within a Microsoft Intune managed environment 

• ​Hands-on experience troubleshooting and administering Windows operating systems in an enterprise environment – ideally including peripheral device management, asset management, and VOIP operations 

• ​Understanding and practical exposure with regulatory controls, baselines, and security policies within an Azure Entra and Intune based environment with enterprise desktops and endpoints (CIS benchmarks, STIG, etc)