Alta is seeking a Vice President of Administration to run the organization at enterprise scale. The VP of Administration holds full accountability for all administrative and operational functions of Alta Services — coordinating people, process, technology, and compliance across multiple workstreams simultaneously.

The right candidate brings demonstrated migration or transformation leadership, strong operational instincts, a command presence with both internal teams and executive stakeholders, and the process discipline to build and sustain a scalable operating model.

Key Responsibilities

Operations Leadership

Lead all administrative and operational functions of Alta Services, including Call Center, Policy Processing, Mailroom, Agency, and Claims.
Set and hold performance standards for operational teams: service levels, quality metrics, throughput targets, and escalation protocols.
Own the operating budget for all functions in scope; produce regular variance analysis and financial reporting to executive leadership.
Identify and eliminate operational waste; build standardized processes that scale with business growth without proportional headcount growth.
Ensure regulatory and compliance standards are maintained across all states in which Alta Services operates, in coordination with the Compliance and Legal functions.

Communication & Stakeholder Management

Produce and deliver clear, audience-calibrated communications — from executive-level status reporting and board-ready updates to front-line team briefings.
Represent Alta Services operations in interactions with the AM Best rating process, regulatory examinations, and external audits.
Build a culture of transparency within the operations team — surface problems early, communicate decisions clearly, and close the loop consistently.
Partner with HR and executive leadership on organizational communications, including employee notifications, retention messaging, and change timelines.

Process Improvement & Scalable Operating Model

Assess all inherited processes against enterprise standards and redesign where needed — eliminating redundancy, formalizing controls, and creating documented, repeatable workflows.
Implement operational metrics and dashboards that give leadership real-time visibility into performance, backlog, and risk.
Build a continuous improvement culture within the team: structured problem identification, root cause analysis, and solution implementation cadence.
Evaluate and manage vendor relationships supporting operations; negotiate service levels and hold partners accountable to defined standards.
Develop the organizational structure, role clarity, and talent development framework needed to support Alta Services at two to three times current operational volume.
Lead enterprise-scale change initiatives — consolidations, integrations, and system transitions — including master scheduling, multi-workstream coordination across Legal/Compliance, HR, IT, and Claims, and post-implementation stabilization against defined success criteria.

Qualifications

Required

10+ years of progressive operations or administrative leadership, with at least 3 years at the VP or equivalent level.
Demonstrated experience leading a large-scale operational migration, consolidation, or integration — including people transitions, system cutovers, and multi-state regulatory compliance.
Insurance industry background required; familiarity with life, health, and/or annuity product lines strongly preferred.
Exceptional communication skills — written and verbal — with a demonstrated ability to communicate complex operational situations clearly at all organizational levels, including executive and board.
Strong financial acumen: ability to read, manage, and report on operational budgets and cost-benefit analysis.
Track record of building and improving operational processes in environments undergoing significant change.
Ability to operate in a fast-paced, high-accountability environment with limited ambiguity tolerance.

Preferred

Experience leading multi-workstream programs involving IT, HR, Claims, Finance, and Call Center simultaneously.
Familiarity with Claims administration, including adjuster licensing requirements across multiple states.
Experience building or rebuilding an operations function post-acquisition or post-consolidation.
Bachelor's degree required

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