HRSS Specialist I

HRSS Specialist I

Our team members advance our mission and exemplify excellence, compassion, teamwork, and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our Human Resources organization in the role of HRSS Specialist I.

We are seeking a detail‑oriented, service‑driven HR professional who thrives in a high‑volume, fast‑paced environment. As the first point of contact for the HR Service Center, you will support IU Health team members statewide by responding to inquiries, resolving issues, and processing HR transactions with accuracy, professionalism, and confidentiality. This role is essential in ensuring that team members receive timely and reliable support across a wide range of HR programs, systems, and policies.

Key Relationships

Reports to: Manager, Shared Services

Direct reports: None

Shift: Full-time, Monday-Friday, hybrid schedule 

Location: Indianapolis, IN 

The Scope: 

The HRSS Specialist I plays a critical role in ensuring smooth, accurate, and timely HR support for IU Health's statewide workforce. This role handles a high volume of inbound calls and written requests, processes HR transactions in Oracle, and partners closely with HR colleagues across the system to ensure team member needs are met efficiently.

This work includes supporting complex leave‑related processes, managing timecard accuracy, and escalating issues appropriately to maintain a seamless team member experience.

Candidate Qualifications

Candidates for this position will be evaluated according to the following criteria and competencies.

• High School Diploma/GED required

• 0–3 years of relevant experience

• Experience using Microsoft Word and Excel

• Ability to manage deadlines, prioritize tasks, and work independently

Preferred

• Associate’s Degree preferred

• Previous call center experience

• Previous Human Resources experience

• Experience with:

  • Oracle HR systems

  • UKG

  • Leave programs

  • Short‑term disability

• Intermediate to advanced Excel skills (pivot tables, formulas, search functions, removing duplicates)

Key Responsibilities: Operational & Service‑Driven Excellence

• HR Service Center Support: Serve as the first point of contact for statewide HR inquiries via phone and written communication, providing guidance on HR policies, programs, benefit plans, and leave processes.

• Transaction Processing: Process, troubleshoot, and approve a high‑volume of Oracle HR transactions, ensuring accuracy of team member data across the system.

• Timecard Management: Support the processing and verification of approximately 500 timecards for team members on leave, ensuring deadlines are met.

• Data Verification & Reporting: Review and interpret HR data, run Excel‑based reports, and support team member data accuracy across multiple HR functions.

• System Testing & Problem Solving: Participate in testing for HR system updates or enhancements; identify and report issues, trends, or gaps in HR processes.

• Leave & Disability Support: Assist team members with questions related to leave programs and short‑term disability, escalating complex cases as appropriate.

• Cross‑Functional HR Collaboration: Partner with HR colleagues across the system to resolve team member needs, align on processes, and ensure consistent service delivery.

• Critical Thinking & Issue Resolution: Apply strong problem‑solving skills to resolve inquiries, troubleshoot system issues, and maintain service quality.

The “DNA” for Success 

• Service‑Driven: You are approachable, patient, and committed to delivering a positive HR experience.

• Detail‑Focused: You review data carefully, catch errors, and ensure accuracy in all processing.

• Strong Communicator: You explain HR policies and procedures clearly and professionally across many communication channels.

• Data & Systems Savvy: You are confident navigating HR systems and advanced Excel functions.

• Deadline‑Driven: You manage a large workload efficiently and consistently meet processing timelines.

• Confident Problem Solver: You look for solutions, anticipate needs, and take initiative to resolve issues.

• Team‑Oriented: You collaborate with HR colleagues and contribute to a supportive, reliable service culture.

Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana’s largest employers and the most comprehensive medical system in the state, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation’s healthiest states.

IU Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals and $8.64 billion in operating revenue. The system’s programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplants have received national recognition for quality patient care.  IU Health, in partnership with the Indiana University School of Medicine, bring together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana. 

Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.