IT Desktop Support

SCOPE OF WORK                                                                                                                                           

The IT Desktop Support role provides help and expertise across software platforms and computing equipment within the Gaylor technology environment. 

POSITION REQUIREMENTS 

• Possesses an outgoing, amiable personality, and desire to help others 
• Effective communication skills, both verbal and written  
• Knowledgeable in the Windows desktop environment 
• Maintains confidentiality of all Company information 
• Excellent time management skills and ability to multitask  
• Participates in an on-call rotation and responds to critical IT incidents and emergency support requests during non-business hours as required. 

RESPONSIBILITIES                                                                                                                                                                           

• Maintains appropriate records, files, and documentation 
• Responds to support requests and takes necessary steps to resolve problems 
• Documents support issues and solutions 
• Remote problem-solving through use of remote connection tools 
• Diagnoses Windows and PC hardware and Software issues 
• Laptop, tablet, cell phone configurations and deployments 
• Basic troubleshooting of LAN and connectivity issues 
• Performs data migrations and assists in data restorations on local devices 

 EDUCATION 

• CompTIA A+ preferred; may be obtained within first year of employment 

EXPERIENCE 

• Previous desktop support or IT helpdesk experience preferred