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Facilitates patient flow from point of entry to destination in a timely, accurate, and professional manner. Obtains specific information to generate an accurate financial and demographic record for patients that will ensure maximum reimbursement and clinical outcomes. Schedules appointments, interviews patients for appropriate medical information, explains charges and policies of the department/hospital, validates and enters charges into appropriate systems, and collects necessary payment. Answers incoming calls and directs patients and visitors appropriately.
Schedule
- Onsite, Monday–Friday
- Start time: 8:00 AM or 9:00 AM (must be flexible to work either)
- Optional Saturdays: 8:00 AM – 12:00 PM
Key Responsibilities
- Patient registration and check-in
- Welcome and assist patients and families in a professional, compassionate manner
- Verify insurance and ensure financial accuracy
- Schedule appointments and manage patient communication
- Answer incoming calls and direct patients/visitors appropriately
- Explain department/hospital policies, charges, and procedures
- Collect payments and enter charges into appropriate systems
- Maintain compliance with confidentiality and regulatory requirements
- Support overall patient flow and clinic operations
Department Interactions
Collaborates with:
- Clinic staff and physicians
- Billing and authorization teams
- Leadership
- Patients and families
Top Skills for Success
- Exceptional patient service and empathy
- Strong communication skills
- Teamwork and collaboration
- Positive attitude
- Accountability and reliability
- Problem-solving ability
Benchmarks for Success
- 3 Months: Training complete; able to independently check in patients
- 6 Months: Competent understanding of office workflows and expectations
- 1 Year: Fully proficient and consistently performing in role
Team Culture & Onboarding
Our team is built on:
- Putting patients first
- Respect, collaboration, and empathy
Onboarding includes:
- ~2 weeks of structured training (online modules + clinic-based learning)
- Additional mentorship and ongoing support
Additional Responsibilities
- Interview patients to obtain accurate medical and demographic information
- Ensure data accuracy for billing and clinical systems
- Coordinate patient movement through the clinic efficiently
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Qualifications:
- High School Diploma/GED is required.
- Prefer relevant experience in a health care setting.  Â
- Ability to learn and retain medical coding; ICD-10; CPT coding preferred.
- Requires ability to interpret insurance information; knowledge of clinical practices and medical terminology preferred.
- Basic proficiency in MS Office (Word, PowerPoint, Excel).
- Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
- IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
- A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
- With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
- At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
- Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.
Indiana University Health is Indiana’s most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. We’re looking for team members who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day.
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