Back to search
High School IT Support Technician Assistant - Flat Rate
Department: Information Services
Employment Status: Part-Time | Student Position
Locations: Indianapolis, Indiana
Position Summary
The IT Support Technician Apprentice provides technical assistance and support related to computer systems, hardware, software, and networks, while completing a structured, multi-year apprenticeship program. This role serves as the first point of contact for users experiencing technical difficulties and is responsible for responding to queries, running diagnostics, isolating problems, and implementing solutions under the guidance of experienced IT staff. Apprentices gain hands-on exposure across a variety of settings, including corporate environments, educational institutions, healthcare facilities, and managed service providers.
Key Responsibilities
Participate in structured learning experiences, including orientation, competency-based training, simulations, technology observations, and career development activities
Install, configure, and maintain computer equipment, mobile devices, and software for end users
Service hardware components based on customer requirements and organizational standards
Configure and troubleshoot networking equipment and connections
Apply basic cybersecurity practices to mitigate threats and protect organizational assets
Diagnose, resolve, and document common hardware and software issues
Provide customer support with professionalism and clear communication
Manage user accounts, permissions, and access controls
Implement backup and recovery procedures
Support virtualization and cloud-based technologies
Maintain accurate documentation and follow operational procedures
Engage positively with colleagues, clients, and end users while supporting the organization's mission and values
Qualifications
Required
Current high school student entering the 11th grade
Commitment to complete a two year apprenticeship program through the end of 12th grade
Enrolled and in good academic and attendance standing at a local high school
Demonstrated interest in pursuing an IT or technology related career
Ability to successfully complete all required orientation, training, and competency requirements
Successful completion of pre employment requirements, including background check and any required drug screening
Strong communication and interpersonal skills, with a demonstrated commitment to professionalism and teamwork
Experience
0 to 2 years of relevant experience preferred
Previous volunteer work, school based tech clubs or programs, or community service experience is beneficial but not required
Why Join IU Health?
The High School IT Support Technician Assistant provides students with valuable real-world technology experience while supporting their academic and career goals. Participants gain exposure to IT support and technology professions, develop essential workplace and technical skills, and build a strong foundation for future educational and career opportunities in the technology industry.
This role offers a unique opportunity to learn from experienced IT professionals while making a meaningful difference by helping solve real technical challenges for end users across the organization.
Learn more about this Employer on their Career Site
