Patient Experience Coordinator

Looking for a company that truly values you?  Join Indianola Physical Therapy!

We are a physical therapist-owned outpatient clinic in Indianola, Iowa, seeking a part-time or full-time Patient Experience Coordinator to support our busy clinic. The ideal candidate has front office experience (medical background a plus), excellent customer service skills, strong attention to detail, a positive attitude, and a collaborative spirit.

Be a part of a supportive team that prioritizes both patient care and employee satisfaction.

Essential Functions and Responsibilities:

• Patient Interaction & Front Desk Support
  • Greeting patients and visitors with a positive and welcoming first impression, provide courteous, professional, and compassionate assistance.  Respond to inquiries by offering non-medical information or directing individuals to the appropriate person or department.
• Appointment Scheduling
  • Schedule, reschedule, and cancel patient appointments in accordance with clinic policies.  Ensure daily schedule is maintained efficiently to support smooth clinic operations.
• Insurance & Benefits Navigation
  • Assist patients in understanding their insurance coverage by coordinating with insurance providers and verifying benefits to support informed decision-making.
• Team Collaboration & Communication
  • Work independently and as a part of a team to complete daily responsibilities.  Stay informed about clinic and organizational updates by attending meetings, reading emails, and reviewing materials on the company intranet.
• Confidentiality & Compliance
  • Maintain patient confidentiality and adhere to all HIPAA and organizational privacy regulations.
• Productivity Tracking & Data Entry
  • Accurately record and monitor daily, weekly, and monthly metrics.  Perform basic data entry and administrative duties as assigned
• Schedule 
  • Work a consistent and reliable schedule during regular business hours.  
• Additional Duties
  • Perform other tasks and responsibilities as assigned by Clinic Director to ensure the effective and smooth operation of the clinic.

Knowledge, Skills and Abilities:

• Demonstrated commitment to delivering excellent customer service in a healthcare or service-oriented environment
• Strong interpersonal skills with the ability to communicate effectively and professionally with patients, physicians, and other members of the healthcare team.
• Proficient in data entry and comfortable working within various computer systems and electronic platforms.
• Ability to learn and navigate office software and systems efficiently; experience with Google Workspace is a plus.
• Skilled in operating standard office equipment and technology.
• Prior experience in a medical or healthcare setting is preferred, particularly with insurance verification.
• Solid understanding of and ability to follow organizational policies, procedures, and confidentiality requirements (HIPAA compliance).
• Effective verbal and written communication skills to ensure clear and compassionate interaction with patients and colleagues.
• Team-oriented mindset with the ability to work collaboratively as well as independently.
• Highly organized with strong attention to detail and the ability to manage multiple tasks in a dynamic environment.

Additional Information:

• Equal Opportunity Employer
  • 21st Century Rehab is an equal opportunity employer.  We are committed to creating an inclusive, respectful, and equitable workplace for all team members.
• Employment Status
  • Employment with 21st Century Rehab is at-will and may be terminated by either party at any time, with or without cause or notice, in accordance with state and federal law.
• Background Check
  • Final candidates may be subject to a background check, conducted in compliance with applicable laws and regulations
• Health & Safety
  • We follow all current public health guidelines to ensure a safe work environment.  Requirements may include routine health screenings or vaccination policies.

For questions, please contact Christa at hr@21stcenturyrehab.com.  To apply, complete the online application form and upload your resume.