Description

About the company

Ardmore Home Design (AHD), founded in 2008, is a privately owned, fast-paced, founder-led entrepreneurial company where we value people with strong skills to make our products and processes better every day. We design, sell, and distribute luxury home décor globally to interior designers and boutique/luxury retailers. The AHD family of wholesale brands includes Made Goods (flagship furniture made from unique materials), Pigeon & Poodle (home and bath accessories), Blue Pheasant (handcrafted tabletop products) and Burton James (luxury seating home furnishing).

About the Position

The Director of Warehouse Operations is a hands-on, operations-focused leader responsible for the overall performance and execution of warehouse and distribution operations. This role provides leadership across Receiving, Shipping, Quality Control, and Repairs with a strong focus on operational execution, employee development, KPI performance, process improvement, and delivering a world-class experience for our customers. This leader will oversee the day-to-day warehouse operation while developing the people, processes, and procedures necessary to support AHD’s continued growth. The Director will establish clear performance expectations, drive accountability through measurable KPIs, develop and maintain SOPs, and use data and warehouse systems to identify opportunities for greater efficiency, accuracy, quality, and productivity.

The ideal candidate is a highly visible and hands-on leader who enjoys being on the warehouse floor and engaging directly with supervisors, leads, and associates. This individual will be a strong tactical leader, skilled executor, and cultural ambassador who can build strong teams, develop warehouse leadership, improve processes, and create a culture of accountability and continuous improvement.

Position Responsibilities

Provide strategic and tactical leadership for daily warehouse and distribution operations, including Receiving, Shipping, Quality Control, Repairs, and related warehouse functions
Oversee processes to ensure consistent execution, accuracy, quality, and service
Reinforce company safety standards and expectations within warehouse operations and partner with the appropriate teams on training, incidents, and compliance
Train teams on warehouse processes, validate proficiency, establish clear performance expectations, and actively engage employees in coaching, development, and career-pathing activities
Develop, standardize, and enforce SOPs across warehouse functions to improve consistency, scalability, safety, and operational discipline
Manage warehouse staffing, scheduling, productivity, and overtime performance in support of daily operational needs
Manage warehouse KPIs and operating metrics, including shipping accuracy, on-time shipment, inventory accuracy, labor cost and overtime, internal damage, packaging expense, productivity, and safety performance; analyze trends and implement corrective actions
Lead cost-improvement and continuous improvement initiatives focused on workflow, space utilization, throughput, packaging optimization, internal damage reduction, quality, efficiency, and operating expense
Develop best practices utilizing systems and processes; become highly proficient in the company ERP, WMS, and TMS to improve operating efficiencies, accuracy, workflow, and reporting
Collaborate cross-functionally with Customer Service, Operations, Facilities, Finance, Human Resources, and other departments to resolve warehouse-related issues and support business needs
Hire, retain, coach, develop, and hold accountable warehouse supervisors, leads, and associates; build leadership capability, career paths, and succession plans across the operation
Maintain a consistent leadership presence on the warehouse floor, proactively identifying barriers, reinforcing standards, and engaging directly with employees
Partner with senior leadership on warehouse priorities, resource needs, operational challenges, and initiatives supporting company growth

KPIs & Performance Focus

Receiving / Dock-to-Stock Performance
On time shipment
Safety and Compliance
Internal Damage Rate & Packaging Optimization
Productivity and Performance Metrics
Overall Efficiency and Improvement
Packaging Materials & Operational Cost Management
Labor Productivity and Overtime
Shipping, Receiving & Inventory Accuracy

What we can do for you:

Play a pivotal role in our company’s transformation and growth
Align with a growing company that operates in the luxury market
Provide training and career development opportunities
Enjoy a high-paced and collaborative work environment
Eligible for up to a 6% employer 401(k) contribution following six months of employment
Take advantage of paid time off away from work, including scheduled company holidays
Participate in competitive benefits and incentivizing programs
Team building company sponsored events
Employee discount and bi-annual sample sale

Requirements

Bachelor’s degree preferred in supply chain, logistics, or business is highly preferred
7+ years of progressive warehouse or distribution operations experience, including experience at the Senior Manager or Director level with significant people leadership responsibility
Demonstrated experience leading supervisors and frontline teams, building accountability, coaching leaders, and developing high-performing teams
Strong analytical skills and proficiency in Microsoft Office, especially Excel, with the ability to translate data into operational actions
Experience using ERP/WMS systems; TMS experience preferred
Strong organizational, communication, problem-solving, change-management, and cross-functional leadership skills
Bilingual Spanish required
Demonstrated success improving operational processes, productivity, quality, service levels, and cost performance
Strong knowledge of receiving, shipping, returns, quality control, packaging optimization, warehouse productivity, employee development, SOPs, and warehouse performance metrics

Physical Requirements:

The physical demands described here are representative of those that are required by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; stand; walk; use hands to finger, handle or feel; as well as reach with hands and arms.
The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.
Ability to work in open environment with fluctuating temperatures and standard lighting.
Ability to work on computer and mobile phone for multiple hours; with frequent interruptions.
Required to use stairwells to attend meetings and engage with employees on multiple floors throughout building.

Other Considerations: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to qualified individuals with disabilities to enable them to perform the essential functions of the role.

Compensation; Starting annual salary: $120,000-140,000. Exact compensation may vary based on skills, experience, and location.

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