Front Desk Receptionist

About Company:

We’re people with a purpose, dedicated to advancing medical innovation and healing technology through groundbreaking research, diligent patient care and strong executive management. Our hands-on management team and medical staff are committed to rapid, efficient trials that bring life-changing drugs to market faster; our research staff brings years and years of “in the trenches” experience conducting Phase 1-4 clinical studies. And each one is dedicated to curing disease and improving individual quality of life.

MISSION STATEMENT 

At Alliance Clinical Network, our mission is to advance medical research by enrolling diverse populations in high-quality clinical trials. We are committed to maintaining the highest standards of integrity and excellence, and to ensuring that every participant receives respectful and compassionate care. We strive to build a tightly knit, supportive and collaborative environment where our team members can thrive and make meaningful contributions to human health.

About the Role:

The Front Desk Receptionist is responsible for ensuring smooth office operations and delivering exceptional service to our patients, visitors and research staff. 

Essential Duties and Responsibilities: 

• Greet and check-in patients, visitors, and research participants in a friendly and professional manner.
• Answer questions regarding site location, services, programs, fees, payments and registration.
• Answer phone calls and direct them to the appropriate department or team member.
• Schedule patient appointments, coordinate follow-ups, and manage calendars.
• Verify patient information, update records, and assist with document management.
• Handle general office duties such as filing and data entry.
• Perform clerical work.
• Disseminate information to research staff.
• Coordinate the daily administration of doctors, staff, visitors, and patients at a research site location.
• Answer phones and in-person patient inquiries.
• Comply with all company policies, procedures, and conduct.
• Strictly adhere to confidentiality and compliance standards.

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience: 

• High school diploma or GED, required.
• Additional administrative or healthcare-related certifications (preferred).
• Previous experience in a receptionist or administrative role, preferably in a healthcare or clinical setting.
• Strong administrative, organizational, and planning skills, required.
• Proficient in Microsoft Office Suite and other office management software.
• Bilingual in Spanish, preferred.
• Friendly, patient, and professional demeanor.
• A proven ability to multi-task in a rapidly changing environment.
• Medical Assistant or Phlebotomy certification is a plus 

LOCATION: Inglewood, California

TRAVEL: None

BENEFITS: Medical, Dental, Vision, 401k, PTO and more