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Reports to
Director of Hotel Operations
Are you the One?
If you are a strong leader, a self-motivator and a team builder with a minimum 3 years of hotel operations experience with at least 2 years at the management level and you are ready to enjoy working 50+ hours week (minimum 5 days per week), this may be the opportunity for you!
Key Responsibilities
- Optimize and maximize Guest and Associate experience.
- Responsible for the overall success of the hotel, using strong leadership skills to drive revenue, maximize profits, and ensure quality.
- Effectively manage and motivate associates to ensure achievement of overall financial results, guest and associate satisfaction.
- Champion of the hotel’s internal and external communications and record keeping.
Primary Functions
Revenue
- Financial: Aggressively pursue the hotel’s revenue goals and effectively utilize yield management and revenue maximization tools. Constantly seek new ways to increase room revenue and occupancy.
- Rates: Aggressively and effectively manage and continuously update rates on the web and all other distribution channels.
- Sales & Marketing: Work closely with the sales team and capitalize on all revenue opportunities.
Profit
- Effectively control and manage all front office and breakfast area operational expenses including labor, overtime, supplies etc., and seek and implement cost-saving strategies.
Quality
- Guest Service: Ensure that the hotel meets/exceeds Greens and Brand standards for guest satisfaction.
Leadership
- Leading: Motivate, coach and train Front office team members, set goals and hold team members accountable, and provide feedback, rewards, and recognition.
- Work Ethic: Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to Greens’ Standard Operating Procedures.
The ideal candidate will:
- Send a daily end of the day activity and accomplishment email to Director of Operations or immediate Supervisor.
- Develop and implement the approved business plan to attain and exceed the financial goals.
- Maintain a high personal visibility throughout the property.
- Gain and maintain excellent knowledge of local competition and general industry trends.
- Handle any emergencies at the hotel.
- Actively manage the financial statement and review and critique performance in a timely fashion. Teach the process to all members of the management team
- Assess and/or ensure regular and timely assessment and performance reviews of all hotel associates and the processing of all personnel records.
- Closely monitor sales solicitation activities.
- Conduct daily individual meetings with each department head/manager to review prior day’s outcomes and today’s goals.
- Conduct prescheduled weekly meetings with the department heads/managers.
- Conduct a monthly safety meeting to ensure safety policies and procedures are known and followed by all associates.
- Ensure all associates are trained on emergency and security procedures and policies.
- Ensure that all property equipment is in good working condition.
- Successfully maintain adequate staffing.
- Perform other duties as assigned
What are we looking for?
To fulfill this role successfully, you must possess the following minimum qualifications:
- Willing to take responsibility and accountability for the team.
- Well-groomed and professional appearance.
- Willing to work on weekends and holidays if required.
- Effective communication skills.
- Good listener.
- Emphatic and tolerant.
- Open with praise, discreet with criticism.
- Consistent and congruent.
- Rational, prudent and practicals
Performance Standards
- Performance shall be measured by budgeted RevPar, STR Index, Medallia Scores and the Associate Satisfaction.
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