Company Description

For more than 20 years, Physical Therapy Solutions has been a trusted provider of exceptional outpatient physical therapy services throughout the greater Richmond area. With convenient locations in Richmond, Glen Allen, and Mechanicsville, our experienced team specializes in evidence-based orthopedic care, treating patients from head to toe.

Our mission is simple: put patients first. We combine compassionate, individualized care with advanced treatment techniques and technology to help our patients recover faster, move better, and return to the activities they love.

We're looking for a friendly, organized, and motivated Medical Receptionist to become the first impression of our practice. If you enjoy helping people, thrive in a fast-paced healthcare environment, and take pride in delivering outstanding customer service, we'd love to meet you.

Position Type: Full-Time (Part-Time with Benefits may be considered for the right candidate)

Competitive compensation
Comprehensive benefits package including medical, dental, and vision insurance
401(k) with company support
Generous Paid Time Off (PTO)
Employee Assistance Program (EAP)
Employee discount programs
Ongoing professional development and career advancement opportunities
Leadership and growth pathways within the organization
A collaborative, supportive, family-friendly work environment
The opportunity to work alongside highly skilled clinicians and an exceptional support team
A company culture focused on investing in its people and celebrating success

Job Description

As a Medical Receptionist, you play a vital role in creating an exceptional patient experience from the moment someone contacts our office through the completion of their treatment plan.

Welcome patients with professionalism, warmth, and compassion
Register new patients and accurately collect demographic, insurance, and financial information
Schedule, reschedule, and confirm patient appointments using electronic scheduling systems
Answer multi-line phones and respond promptly to patient inquiries
Collect copayments, balances, and process patient payments according to office procedures
Communicate effectively with therapists regarding scheduling needs and patient concerns

Qualifications

High school diploma or GED required
Minimum of one year of medical front office, medical receptionist, or healthcare administrative experience preferred
Proficiency with Microsoft Office, including Word, Excel, and Outlook
Experience with electronic medical records (EMR) preferred
Strong computer and data entry skills with excellent attention to detail
Outstanding verbal and written communication skills
Excellent organizational and time management abilities
Ability to multitask while maintaining accuracy in a fast-paced environment
Dependable, self-motivated, and adaptable to changing priorities
Positive attitude with a strong commitment to teamwork and patient-centered care
Flexible schedule to meet clinic needs

Additional Information

The ideal candidate is someone who:

Loves interacting with people and creating positive first impressions
Takes ownership of their work and follows through on commitments
Thrives in a collaborative, team-oriented environment
Maintains professionalism under pressure
Is organized, proactive, and solutions-focused
Understands that exceptional patient care begins at the front desk

If you're looking for a career where your work truly makes a difference in people's lives every day, we'd love to hear from you. Join Physical Therapy Solutions and become part of a team dedicated to helping our patients move better, feel better, and live better.

Learn more about this Employer on their Career Site