AbbeHealth Care Coordination Supervisor

Overview

The Care Coordination Supervisor will be responsible for the day-to-day operations of our Care Coordination Services for the respective service area and ensuring seamless team management and development, program delivery, and quality improvement and evaluation. 

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      

• Expect paid time off, parental leave, 401K matching and an employee recognition program.   

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

Leadership Responsibilities

· Cultivate existing relationships with community agencies with the goal of ensuring resources, and access to mental health services.

· Participate in the development and implementation of best clinical practices and identify best practices associated with providing CMI services.

· Participate program development of current and future programs to ensure quality services to clients served.

· Participate in the development and implementation of orientation programs for staff and provide ongoing mentoring of staff.

· Community leadership and community collaboration general community agencies at local and state levels.

· Provide direct supervision and evaluation to site leaders and direct service staff.

Organizational Relationships

· Report to Director of Coordination Services.

· Responsible for supervision of program coordinators in the service area 

· Liaison between Abbe Center for Community Mental Health and external contacts such as referring agencies, hospitals, service funders, licensing/accreditation entities.

· Performance evaluated by Director of Habilitation Services

Team Management and Development

· Participate in the development and implementation of training programs for the professional development needs of all staff.

· Work with staff to develop objective performance measurements across all sites, to ensure consistent, high-quality evaluation and goal setting for all employees.

· Participate in the recruitment, hiring, and evaluation of habilitation services staff.

· Participates in the development of quality improvement measures for habilitation services.

· Participates on internal quality improvement and Medicaid Integrity program committees to ensure implementation of and oversight of policies and procedures related to corporate compliance and Medicaid    integrity compliance.

· Provides oversight, direction and technical assistance regarding program policies, procedures, standards, rules, regulations and plans to ensure quality services to the clients served.

· Coordinates compliance training and oversees Quality Assurance activities as assigned by the Director of Community Based Services .

Develop, implement, monitor and evaluate program delivery improvement.

Develop, implement, monitor and revise policies and procedures related to community based programs as required by governing bodies.

Provide initial and ongoing training on new policies to all staff.

Coordinates with the Director and direct service staff to ensure stakeholders involvement in program policy development.

Qualifications

Holds a minimum of a 2-year degree in a Humans Services related field.

At least five years of experience in Human Services related field.

Valid driver’s license when driving any vehicle for work-related reasons.

Broad knowledge of licensure, accreditation, governing body standards for community based programs.

Strong leadership skills and experience in facilitating interdisciplinary collaboration.

Strong organizational skills.

Excellent verbal and written communication skills with exceptional attention to details.

Demonstrated success developing and evaluating program models, and selecting and successfully operationalizing innovative programs.

Proficient in using technology as a management reporting tool and experience working with information technology staff to develop and implement program evaluation systems.

Strong project management skills managing complex, multifaceted projects resulting in measurable successes and program growth.

Strong understanding of human resources, employee performance improvement plans, and corrective action policies.