Bilingual Medical Receptionist

Employment Type: Full-Time | Entry to Mid-Level

Position Overview
We are seeking a reliable and customer-focused Bilingual Medical Receptionist to join our team. This role provides essential front-office and administrative support to ensure smooth daily operations and a positive patient experience. The ideal candidate is organized, attentive to detail, able to multitask in a fast-paced medical setting, and fluent in both English and Spanish.

Key Responsibilities

• Answer, screen, and route incoming phone calls professionally
• Schedule, confirm, and reschedule patient appointments with accuracy
• Assist with appointment reminders and patient communication
• Manage medical records requests and ensure timely fulfillment
• Organize, scan, and upload all incoming mail and documentation into patient charts
• Receive, review, and categorize incoming faxes
• Take detailed phone messages and ensure timely follow-through to clinical staff
• Provide excellent customer service to patients, visitors, and vendors
• Maintain confidentiality and comply with HIPAA regulations
• Support daily administrative tasks to keep the front office running efficiently

Required Qualifications

• Bilingual in English and Spanish (verbal and written)
• Prior experience in a medical office, patient services, or customer service role
• Insurance verification experience required
• Strong communication, customer service, and interpersonal skills
• Proficient with computers, EMR systems, and standard office equipment
• Strong organizational skills and attention to detail

Compensation & Benefits
We offer a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• Paid Time Off (PTO)
• 401(k) retirement plan options
• Competitive hourly pay based on experience and qualificationsE