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Essential Functions:
- Performs inspections for products manufactured by dental technicians; performs quality control inspections according to the quality standard procedures.
- Evaluates each case thoroughly to ensure correct product per Rx specifications.
- Serves as a liaison between dental technicians and managers.
- Communicates with colleagues, dental technicians, and managers in a prompt articulate manner on a continuous basis.
- Relies on extensive technical knowledge to make decisions and accomplish departmental goals.
- Communicates with supervisors, quality control personnel, and technicians about work quality, quality standards, turnaround time, deadlines, and work flow.
- Provides constructive feedback to all dental technicians in regards to quality of work produced.
- Ensures high productivity and work quality by problem solving, motivating, and helping technicians.
- Seeks advice and input from the manager when needed.
- Understands all file trees.
- Sends and receives files to and from specified labs as directed.
- Trains technicians.
- Performs other related duties and projects as business needs require at direction of management.
- Determines functionality of restoration type for each product.
- Identifies possible defects and assist with all technicians’ inquiries and Contact Technical Advisors if needed.
- Evaluates remake cases and identifies root of cause to communicate results to Manager and Supervisor.
- Identifies and resolves undercut and draw issues.
- Adjusts and re-evaluates bite and clearance issues.
- Serves as back up for Quality Control Technicians and assesses Digital Order processors in forwarding cases to the correct division.
Education and Experience:
- Prior dental experience or background a plus.
- High school diploma or equivalent.
- Minimum two (2) years of dental experience.
Pay Range: $18.00/hr
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