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- The Clerical Coordinator I maintains clerical organization within the department.
- Ensures order entry is accurate and timely, including maintenance of all reports, chart forms, instructions in patient charts.
- Processes orders for tests, procedures and special requests accurately during downtime procedures.
- Ensures accurate and timely completion of forms to expedite patient care.
- Maintains and updates pertinent patient information on computer systems, EMR, communication venues and with appropriate departments in a timely manner.
- Routinely checks and orders supplies, following up to ensure stock is available to meet the needs of the unit and informing appropriate personnel if items are unattainable.
- Monitors electronic orders, processes orders (faxing, order entry), expedites STAT orders and notifies nurse.
- Greets visitors.
- Directs ancillary staff for patient pick up.
- Is the “Go-To” resource for all physicians, NP’s, PA’s and RN’s.
- Completes the Census sheet each night at midnight.
- Answers the telephone and call light promptly and courteously, relaying messages in a timely manner to the appropriate caregiver.
- Follows protocol and helps coordinate unit activities during emergency situations.
- Notifies nurses when physicians are making rounds on the unit.
- Ensures appropriate follow-up and resolution of computer equipment used for clinical documentation.
- Ensures appropriate follow-up and resolution of issues and care.
- Has a thorough understanding of the challenges of fellow clinicians in using EMR.
- Is proficient in navigating EMR.
- Ensures compliance with usage of the EMR system.
- Provides ongoing first-line support for workflow education and troubleshooting, even during non-activation times.
- Performs other duties as assigned.
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