Client Services Coordinator

Essential Functions:

•  Takes care of day-to-day administrative activities supporting the sales team by servicing accounts with order processing, coordinating accounts with focus on client satisfaction, revenue optimization, and account growth.
•  Processes orders and provides customer support including advising customers of product shortages, expected delivery dates, price changes, etc.; verifies accuracy of orders received.
•  Processes notifications of change orders; updates company systems on sales orders accordingly.
• Identifies customer’s account information using company systems and creates sales orders to corresponding purchase orders.
•  Inputs orders and verifies accuracy of data entered in company systems based on product and system knowledge.
•  Coordinates complaints handling and other post market activities with Prismatik personnel.
•  Maintains constant communication with Corporate to ensure an efficient workflow without interruptions and up-to-date information is relayed.
•  Monitors backorder report; coordinates with appropriate departments to fulfill backorders as needed.
•  Prepares reports related to customer inquiries, sales trends, customer complaints, delivery/service problems, reasons for product returns, etc.
•  Performs detailed research on questionable orders; communicates any discrepancies to internal customers and management.
•  Establishes, maintains, and updates files, databases, records, and/or other documents.
•  Coordinates and schedules flights and hotel accommodations for traveling customers using Company’s designated travel agency to resolve issues, ensure positive results, and deliver a great customer experience.
•  Researches travel options and available inventory, suggests alternative dates/services and presents applicable information for appropriate management approval in compliance with the Company’s travel policy.
•  Makes last-minute travel arrangements due to inclement weather or other travel emergencies.
•  Performs other related duties and projects as directed by management.

Education and Experience:

• High School Diploma or equivalent.
• Minimum one (1) year of administrative, fulfillment, shipping, travel coordination, or relevant experience.

Pay Rate $18.00-$23.00/hr