Work Flexibility: Hybrid or Onsite

Location: 510 Technology Drive STE #300, Irvine, CA

Schedule:

Monday – Friday, 8am – 5pm
Overtime based on business needs

What you will do

The Customer Service Representative serves as the primary point of contact for customers before and after sales, supporting the sales team by fostering strong client relationships that directly impact service and product revenue. This role involves handling customer inquiries, coordinating with internal departments to resolve issues related to product information, pricing, shipping, warranty claims, and repairs, while also identifying new and add-on business opportunities.

Serve as a liaison for internal and external customers, answering calls and processing email requests with professionalism and accuracy
Place and process product orders while partnering with the Warehouse and Logistics team to ensure timely distribution
Build and maintain strong relationships with customers and the field sales team by providing accurate and complete product information
Perform data entry in Salesforce and ensure all order and customer records are up to date
Meet required KPIs, including purchase order processing, call handling, and email response times
Follow up on customer inquiries and support improvements in communication, workflow, and process guidelines
Collaborate with the customer service team and escalate issues to supervisors or managers as needed
Ensure compliance with all medical device regulatory requirements and perform additional duties as assigned

What you need

Required

High School Diploma or GED
Two (2) years’ relevant work experience

Preferred

Experience as account representative; order entry; SAP
Medical, billing experience

United States of America Pay Ranges:

US10: $23.41 - $29.46 USD Hourly
US15: $24.48 - $30.80 USD Hourly

View the U.S. work location and transparency guide to find the pay range for your location.

Travel Percentage: 0%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Learn more about this Employer on their Career Site

Customer Service Representative - 1st Shift (Hybrid)