Customer Service Representative II

Job Description:
As a Customer Service Representative II, you will respond to customer purchase orders and basic non-technical support inquiries. You will have the opportunity to problem-solve and provide timely, accurate information to both our customers and internal teams. Most inquiries will be handled using the Lantronix ERP system.
In this role, you will be responsible for staying organized throughout the sales process to ensure customers receive the best possible experience. Success in this position requires adaptability, a commitment to best practices, and a focus on supporting the company’s growth through revenue-related activities.

Responsibilities include, but are not limited to:

• Answer customer inquiries promptly and professionally 
• Respond to customers via chat, phone, and email
• Coordinate with Sales to ensure a positive customer experience
• Close out quotes and opportunities based on incoming purchase orders
• Manage Customer service mailbox and inquires
• Assist with backlog and shipments reports to ensure accurate forecast data is captured
• Handle PO acceptance and enter orders into the IFS ERP system; respond to order related questions
• Provide solutions to customer service issues as they arise
• Maintain a high level of accuracy and attention to detail
• Maintain close communication with customers regarding shipping and tracking
• Work with the Lantronix scheduling department on Pull-ins sand pushouts
• Collaborate with Sales and Customer Support to ensure a closed-loop process

Requirements/Qualifications:

• 1-2year of experience in customer service or business (intern experience accepted) 
• Easily adaptable to change with a growth mindset
• Ability to identify and resolve issues before they escalate
• Experience with Microsoft Office and Outlook is a plus
• Salesforce.com experience is a plus
• Comfortable using the phone and other conferencing tools
• Highly organized and proactive in completing work, solving problems, and ensuring accuracy.