Company & Job Overview

Diality is a medical device company focused on developing solutions to improve lives impacted by kidney disease. Diality offers the Moda-flx Hemodialysis System, a user-friendly, mobile, and connected hemodialysis system designed to maximize clinical flexibility and ease-of-use for both clinical and non-clinical users. The Moda-flx Hemodialysis system combines flow rate capabilities of conventional in-center dialysis devices with a fully integrated reverse osmosis (RO) water filtration system to provide a broad range of prescriptions and meet the needs of any professional dialysis care setting.

The IT Service Desk Technician provides first-level technical support to end users, ensuring reliable access to systems, applications, and devices in a regulated medical device environment. This role supports daily operations and escalates issues as needed.

Responsibilities

Provide Tier 1 support for hardware, software, and user access issues
Respond to service desk tickets and document resolutions
Support onboarding and offboarding activities
Assist with endpoint setup, patching, and MFA enforcement
Escalate incidents to MSP or Systems Administrator as required
Configure, maintain, and support network-connected devices such as printers, and scanners.
Administer user accounts, permissions, email distribution groups, and security groups within Active Directory and Microsoft 365.

Required Skills & Abilities

Strong customer service and communication skills
Working knowledge of Windows, macOS, Microsoft 365
Basic understanding of cybersecurity and access controls
Ability to follow SOPs in a regulated environment
Administer user accounts, permissions, email distribution groups, and security groups within Active Directory and Microsoft 365.
Strong background in troubleshooting Windows OS, Active Directory, networking, and enterprise applications

Education & Experience

2–4 years of IT support experience
Associate or Bachelor’s degree in IT or related field preferred
Experience in server implementation and management.
Experience with cloud migration strategies and risk management in IT environments.
Strong track record with software validation and IT compliance documentation.

Travel

5% travel Domestically or Internationally

Physical Requirements

Primarily office-based with up to 5% domestic/international travel.

The information contained in this job description is for compliance with the Americans with Disabilities Act (ADA) and is not an exhaustive list of duties performed for this position.

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