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Software Implementation Project Manager

Posted 17 days ago


Contract type

Full Time

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Interested in working at a Global Supply Chain Execution Software Provider?? Look no further!

This Jobot Job is hosted by: Megan Fitzpatrick
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Salary: $100,000 - $130,000 per year

A bit about us:

My client is a Global Leader in delivering Real-Time Enterprise SaaS Solutions for Enterprise Asset, Inventory, Field Services and Spend Management. We provide the clearest, accurate and dependable visibility for asset, inventory, and spend management monitoring, with the best data intelligence and analytics available in the marketplace.

We are seeking an experienced Software Implementation Project Manager to provide front-line customer and technical project management support to our customers. This role will also work in conjunction with the technical and professional services to assist with the implementation of new customers. The ideal candidate in this role will be customer service-oriented as well as resourceful when dealing with new statements of work and follow on-business with our clients as they arise.

Responsibilities include:
  • Deliver solutions based on Project Plan guidelines. Work with customers in identifying features and configuration requests they have helped with data integration into our software, and maintain a project on schedule and on time.
  • Educate clients and explain the features and functionality of software applications.
  • Manage multiple customer implementations prioritizing based on Go-Live dates.
  • Enter and maintain a log of all client interactions and including all support email interactions, phone calls, chats, website development, and any other issue related to our clients.
  • Assist with some implementation duties as needed such as training, knowledge transfer, and hands-on configuration and support during the pre and post-implementation phase of the project.

Why join us?

Ground floor opportunity with a transformational, high-growth IoT organization that develops, deploys, and maintains global enterprise-scale clients.
Competitive benefits include but are not limited to:
Company stock options
9 Paid holidays, including Veterans day
15 PTO days
Salary commensurate with experience
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Paid time off
Vision insurance

Job Details

Permanent Residency Required. U.S. citizenship may be required for security clearance.

An ideal candidate would be able to have boots-on-the-ground experience. They require this person to go into plants, survey the warehouse and identify 1) How many (antennas and sensors) are needed, 2) Figure out where to put the antennas and sensors (location) 3) Estimate/Quote folks on what this will cost.

  • Bachelors Degree in Computer Science or Information Systems or equivalent.
  • Minimum of 3 years related experience providing in-depth software support in a technical support environment required.
  • Experience creating SQL query scripts for use with MS SQL Server and/or Oracle.
  • Proficiency with Microsoft Office products required.
  • JIRA Administration experience strongly desired.
  • Ability to quickly learn, understand, and communicate the functionality of a software product to end users.
  • Excellent problem-solving with the ability to prioritize and manage multiple tasks and support issues.
  • Effective written and verbal communications skills with the ability to exercise patience with end users possessing varying degrees of computer knowledge/system skills.
  • Strong attention to detail and the ability to follow issues through resolution.
  • Ability to identify and manage potential escalations in a timely manner.
  • Microsoft Project and Teams Experience
  • Ability to create data import export scripts

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