Job Title:

Customer Service Representative III

Location:

CA - Irvine

What you'll do:

As a Customer Service Representative III you'll be handling customer inquiries regarding our mortgage loan products. You'll also handle high volume of inbound and outbound phone calls while delivering a high level of professionalism and customer service to our clients. Following a scripted presentation, you'll perform a basic level of lead qualification.

Job Description

Handling a high volume of inbound and outbound phone calls while delivering a high level of professionalism and customer service to our clients
Performing a minimum number of transfers per day to available agents
Contact prospective clients to generate interest in our mortgage products
Communicating effectively over the phone with the ability to escalate customer complaints and concerns to appropriate departments
Multi-tasking effectively by speaking and entering client data into the AmeriHome Mortgage Customer Relationship Management (CRM) System

What you'll need:

Additional Job Description

2+ years of relevant inside sales experience
Prior customer service experience, preferably in a call center environment
College education is preferred. High School diploma or GED required.
Comfortable meeting production goals in a deadline-driven environment
Able to work well in a team
Excellent communication skills
Flexible schedule with the ability to work various shifts

Compensation: Hourly range for new hires is generally $25.09 - $30.99 for Irvine, CA. Salary amount is determined by specific job location.

Benefits you’ll love:

We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company:

AmeriHome Mortgage is a Western Alliance Bank company. Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands — Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank — that remain part of the company’s heritage.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

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