Field Service Technician I

Field Service Technician I – Electro-Mechanical Equipment

Location: Detroit, MI / Field-Based
Department: Field Services - Indirect
Employment Type: Full-Time, Temp-to-Hire
Pay: $24.00–$29.00 per hour, depending on experience
Travel: Up to 80%, including overnight travel
Required: Reliable vehicle for work-related travel
Mandatory Test: Human Performance Test

About Quest International

Quest International has supported healthcare organizations, technology companies, manufacturers, and service partners for more than 40 years. We provide repair, logistics, field service, technical support, and equipment service programs where reliable performance, documentation accuracy, and quality service matter.

About the Role

The Field Service Technician I is a hands-on field service role responsible for installing, maintaining, troubleshooting, and repairing electro-mechanical equipment at customer sites.

This role requires practical experience working with physical equipment, tools, wiring, connectors, parts, assemblies, and service procedures. The right candidate must be comfortable traveling, working independently, documenting service work, and communicating professionally with customers.

This is not an IT help desk, desktop support, software, networking, or computer science role.

Key Responsibilities

• Travel to customer sites to install, inspect, maintain, troubleshoot, and repair electro-mechanical equipment.
• Perform preventative maintenance and corrective repairs.
• Troubleshoot equipment issues to the FRU/module/part level.
• Work with wiring harnesses, connectors, sensors, motors, power supplies, circuit boards, assemblies, and sensitive electronic components.
• Use tools such as digital multimeters, hand tools, power tools, and other diagnostic equipment.
• Follow service manuals, work instructions, SOPs, safety procedures, and customer requirements.
• Replace failed parts, modules, assemblies, or field-replaceable units.
• Document service activity, repair findings, parts used, and next steps.
• Communicate professionally with customers, internal teams, and service leadership.

Minimum Qualifications

• High school diploma or equivalent.
• At least 1 year of hands-on technical experience in field service, electro-mechanical repair, equipment maintenance, industrial maintenance, medical equipment service, appliance repair, automotive diagnostics, electronics repair, or mechanical/electrical assembly.
• Experience using a digital multimeter or similar diagnostic tool.
• Experience working with wiring, connectors, harnesses, mechanical assemblies, electronic components, or equipment modules.
• Ability to read and follow service procedures, diagrams, and technical documentation.
• Ability to document service work clearly and accurately.
• Strong customer communication skills.
• Ability to travel up to 80%, including overnight travel.
• Reliable transportation and own vehicle available for work-related travel.
• Ability to work independently in the field.
• Ability to complete the required Human Performance Test.
• Comfortable with a full-time, temp-to-hire structure.

Preferred Qualifications

• FRU/module/part-level troubleshooting experience.
• Prior customer-site field service experience.
• Experience with medical, industrial, diagnostic, lab, manufacturing, optical, or OEM equipment.
• Experience replacing boards, sensors, motors, wiring, power supplies, connectors, or assemblies.
• Experience using tools such as a vacuum/pressure meter, frequency counter, power supply, diagnostic tester, or similar service equipment.
• Military technical training, trade school, BMET, electronics, electrical, automotive, aviation, robotics, industrial maintenance, or mechatronics training.
• Strong repair documentation habits.

Not the Right Fit If Your Background Is Mainly

• IT help desk or desktop support
• Software development or coding
• Network administration
• Computer science projects only
• Retail or restaurant management without hands-on equipment repair
• Warehouse or assembly work without troubleshooting or repair ownership
• Academic engineering projects without practical equipment repair experience

What We Are Looking For

We need a hands-on technician who can troubleshoot equipment, use tools, replace parts, follow procedures, document repairs, travel reliably, and represent Quest professionally at customer sites.

OEM-specific equipment can be trained. Hands-on repair aptitude, travel readiness, documentation discipline, and customer-site professionalism are required.

Equal Opportunity Statement

Quest International is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, or any other legally protected status.