Mitchell & Ness General Manager Retail

The Mitchell & Ness General Manager (GM) is responsible for overseeing all aspects of store operations, ensuring financial success, operational efficiency, and exceptional customer experience. With a revenue expectation of $10 million, the GM will lead a team, drive sales performance, optimize inventory management, and uphold brand standards. This role requires a hands-on leader who thrives in a fast-paced retail environment and can balance strategic planning with day-to-day execution.

GENERAL DUTIES & RESPONSIBILITIES: 

• Achieve and exceed revenue goals of $10 million through effective sales strategies and team leadership.
• Analyze sales reports, key performance indicators (KPIs), and market trends to drive business decisions.
• Develop and execute action plans to maximize profitability, control expenses, and optimize store performance.
• Implement upselling and cross-selling strategies to enhance the average transaction value and conversion rates.
• Ensure exceptional customer experience by training and coaching staff on service standards.
• Maintain a store environment that reflects the brand’s values, merchandising guidelines, and cleanliness expectations.
• Handle escalated customer concerns with professionalism and problem-solving skills.
• Recruit, hire, train, and develop a high-performing sales team.
• Provide ongoing coaching, performance management, and career development opportunities.
• Foster a positive and inclusive work environment that motivates and engages employees.
• Create and execute scheduling plans that align with business needs and labor budgets.
• Oversee inventory control, product ordering, and stock replenishment to maintain optimal levels and reduce shrinkage.
• Ensure all operational policies, procedures, and compliance standards are met.
• Partner with vendors and corporate teams to align inventory levels with customer demand.
• Monitor and manage loss prevention efforts to minimize shrink and protect assets.
• Drive local marketing initiatives and community engagement efforts to increase foot traffic and brand awareness.
• Collaborate with corporate marketing teams to execute promotions and seasonal campaigns.
• Build relationships with key community stakeholders and business partners to drive store visibility and customer loyalty.

REQUIREMENTS and ABILITIES:

• Degree in business or related field preferred or related field or the equivalent combination of education, training, or work experience. Minimum 4 years’ experience supervising a team of 1-5 direct reports and 5-25 indirect reports within a retail environment.
• Proven experience as a Retail Store Manager, General Manager, or similar role, in a high-volume store environment.
• Understanding financial principles and ability to manage a budget.
• Strong leadership and team management skills; Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.
• Ability to meet deadlines, prioritize workload, adapt to change, and maintain composure under pressure. 
• Maintains a positive and professional attitude towards team, vendors, and clients.
• Advanced level knowledge of store operations, inventory management, visual merchandising and customer service
• Intermediate level use of Microsoft Outlook, Word, Excel, and PowerPoint
• Excellent communication skills, both written and verbal; should be able to deliver ideas and decisions in a professional manner
• Must be able to communicate and lead a team to work effectively and cross-functionally across all teams and departments
• Creates, collaborates and empowers by delegating projects and tasks to team leads and staff 
• Results driven and solutions focused
• Ability to work in a fast pace and dynamic environment
• Must be detail oriented
• Sports fan a plus
• Ability to travel up to 15% of the job