Executive Office Manager

Join a winning team of innovative thinkers, seasoned mortgage professionals, and financial experts. Build your career at Planet—recognized as a Top Mortgage Employer by National Mortgage Professional.

Job Summary

The Executive Office Manager is responsible for supervision of the Office Management team and ensures the smooth and efficient day-to-day running of office administrative operations. This role serves as the first point of contact in the corporate front office for clients, visitors, and employees, delivering exceptional customer service and ensuring a welcoming and organized front office environment. Additionally, this role provides support to assigned Executive leaders.

Essential Duties and Responsibilities

• Manages Corporate reception, greeting visitors, clients and team members with a welcoming and professional presence. Manages incoming calls, email and correspondence, routing to the correct recipient. Ensures a clean, organized and inviting front office environment.
• Coordinates onsite events and manages conference room scheduling. Ensures preparation of spaces for meetings, ensuring meeting rooms are kept neat and organized.
• Manages office supply inventory and vendor coordination. Manges incoming and outgoing mail, packages and deliveries.
• Maintains the executive schedules where assigned, including day-to-day and long-term management of meetings, projects, and priorities.
• Schedules all meetings and travel, including prioritizing meetings and communicating all relevant details to participants.
• Manages assigned office staff. Oversees work to ensure business needs and standards are met.
• Assists with onboarding logistics for new employees.
• Balances conflicting priorities in order to manage workflow, ensuring the completion of essential projects and the meeting of critical deadlines.
• Performs other duties as assigned.

Position Requirements

Education

• Bachelor’s Degree in Business Administration or equivalent work experience required.
• High School diploma or GED equivalent required

Experience

• Minimum 5 years related experience required

Functional/Technical Skills

• Demonstrated strong interpersonal skills.  Ability to interact effectively with external and internal clients across departments and locations.
• Effective written and verbal communication skills
• Professional appearance and demeanor
• Excellent organizational and multitasking abilities
• Excellent customer service skills
• Ability to collaborate and work effectively with team
• Strong attention to detail
• Demonstrates strong time management skills with the ability to meet deadlines
• Strong PC skills (MS Office products) and experience with mortgage origination systems. Encompass experience preferred.

Environmental/Physical Demands

Work is typically performed in a standard office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sustain predictable work attendance, communicate with others, frequently required to stand, walk, sit, and use arms, hands and fingers to reach, handle or touch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Pursuant to the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of an employee. The Company reserves the right to amend or modify this document at any time and without notice.

Benefits

Our benefits package includes 3 comprehensive Cigna or Kaiser medical plans, dental, and vision insurance. We provide short term and long-term disability insurance, basic life insurance, 401(k), and 11 employer paid holidays. In addition, we offer supplemental benefits to include life insurance, critical illness and accident plans.                                                                                          

Planet Home Lending does not accept unsolicited resumes or candidate submissions from recruiters or employment agencies. In the absence of an enforceable, fully executed agreement for a specified position, Planet Home Lending has no obligation to pay any compensation or recruiter fee of any kind. In the event a recruiter, agency or other similar third-party submits a resume or candidate without a valid binding agreement, Planet Home Lending explicitly reserves the right to pursue and hire those candidate(s) without any obligation or compensation to the referring party. Any unsolicited resumes, referrals, or candidate submissions, including those communicated to a member of the Human Resources team or a hiring manager, shall be deemed the property of Planet Home Lending.  If you or your agency would like to be considered as a future recruiting partner, please email HR-Recruiting@planethomelending.com.