Host / Hostess- TCLC

Job DetailsJob Location: Texican Court - Irving, TX 75039Position Type: Full TimeThe Restaurant Host/Hostess is responsible for managing the first and last impression of the restaurant, setting the tone for the guest experience across all meal periods. This role requires a high level of organization, communication, and professionalism, with an elevated, hospitality-driven approach during dinner service.  Hosts must balance guest engagement with operational control, managing reservations, walk-ins, and table flow to support both service efficiency and guest satisfaction. Flexibility is essential, with scheduling based on business levels, weekends, and special events.    Key Responsibilities  Guest Experience & First Impressions  Greet all guests warmly and professionally upon arrival and departure   Manage the entry experience with confidence, warmth, and efficiency   Provide accurate wait times and maintain clear communication with guests   Create a welcoming and organized environment at the host stand   Reservations & Seating Management  Manage reservations, walk-ins, and seating flow using the reservation system   Optimize table turns while maintaining service standards and guest comfort   Balance server sections and ensure equitable distribution of covers   Adjust seating strategy based on volume, pacing, and operational needs   Operational Awareness  Maintain full awareness of restaurant layout, table status, and service flow   Communicate continuously with managers, servers, and kitchen regarding pacing   Support transitions between meal periods, including higher-volume breakfast/lunch and more structured dinner service   Assist in controlling door flow during peak and event-driven periods   Guest Communication & Problem Solving  Handle guest inquiries, special requests, and concerns with professionalism and urgency   Provide accurate information regarding menus, hours, and offerings   Support service recovery efforts by escalating issues appropriately   Team Collaboration  Work closely with servers, bartenders, and leadership to ensure smooth operations   Assist with maintaining cleanliness and organization of the entrance and surrounding areas   Support overall team success with a positive and proactive attitude   Work Environment   Elevated casual dinner service requiring strong control of reservations and pacing   Fast-paced environment with frequent guest interaction   Schedule variability based on business levels and events   Multi-venue operation including Tequila bar, Two Mules Cantina bar, El Patio bar, and pool bar   Ranges from casual upscale, intimate settings to high-energy, high-volume environments   Indoor and outdoor service environments, including exposure to weather conditions at pool and rooftop venues   Schedule variability based on business levels, seasonality, and special events   QualificationsQualifications Qualifications & Requirements  Previous host or customer service experience preferred   Strong communication, organization, and multitasking skills   Ability to remain calm and professional in high-volume environments   Strong problem-solving skills and attention to detail   Comfortable managing guest flow and making real-time decisions   Flexibility to work mornings, evenings, weekends, holidays, and special events   Ability to stand for extended periods     BENEFITS:  Medical, Dental, Life insurance Paid Time Off  Paid Community Service Days Click here to learn more  Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.