Houseperson

Overview:

This position ensures that assigned public space and guest room floors are kept fully stocked and clean while maintaining Omni standards and exceeding our guest expectations.

Responsibilities:

• Ensures that assigned linen room closets are stocked at par.

• Empties GRAs carts linens and trash as needed.

• Assist to strip, check out rooms of linen and remove trash.

• Assists taking in room dining dishes, tables and trays from the guestrooms and corridors to the service elevator landing.

• Keeps corridors on guest room floors clean and vacuumed.

• Sweeps, scrubs, mops hard surface floors on assigned section.

• Assists in deep cleaning and shampooing carpet and/or furniture.

• Maintains corridor cleanliness.

• Moves furniture upon request.

• Completes a quarterly mattress flip project.

• Completes guest requests.

• Pick up guest shoes to shine and deliver them back.

• Assists in the distribution of items to all guests' rooms.

• Assists in Housekeeping inventories.

• Washes and places back in linen closets the glassware and coffee cups.

• Assists GRAs with guestroom supplies.

• Ensures all linen is dropped in the linen chute in a timely manner.

• Takes soiled bedspreads, blankets, pillows, and other large bedding items to the Laundry to be washed.

• Turns in Lost and Found items found to Housekeeping Office before the end of the shift.

• Deposits trash and recycling to the trash and recycling dumpsters.

• Cleans up bio-hazard spills in guestrooms and public areas with proper safety gear.

• Reports missing or damaged items in the guestrooms or public areas to Supervisor.

• Reports engineering issues to the Office Coordinator or Supervisor

• Encourages and builds mutual trust, respect, and cooperation among co-workers. Treats co-workers fairly and equitably.

• Maintain a professional, neat, and organized appearance according to Omni Boston Seaport standards.

• Respond swiftly and effectively in any emergency or safety situation. Ensure a safe working and guest environment to reduce the risk of injury or accident.

• Attend all required department training and meetings.

• Perform any other duties required by management.

Qualifications:

• Excellent customer service and verbal communication skills.

• Maintain a professional business appearance, attitude, and performance.

• Ability to communicate effectively with fellow associates and guests in person or via a cellular telephone/radio.

• Prior housekeeping experience required or other relevant environmental services experience.

• Stand or walk for an extended period or for an entire work shift. Requires frequent bending, reaching overhead and squatting.

• Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays.

• Candidates must be able to work in a fast-paced environment and be able to handle multiple priorities.

• Must possess the ability to handle stressful and busy hotel operations. Ability to maintain a positive and professional demeanor and composure at all times.

• Must have the ability to report to work on time and when scheduled.

• Must have the ability to stand and/or walk for extended periods of time.

• Must meet standards of appearance and maintain a high level of personal hygiene at all times.

• Ability to communicate both verbally and in writing in English with guests, management, and co-workers.